Platform Reliability Engineer

Konica Minolta Business Solutions, U.S.A., Inc.•Ramsey, NJ

15h

About The Position

Serves as the primary technical owner and operational steward of the organization's database, middleware, and web platform ecosystem. This role carries a dual mandate: ensuring the reliability, security, and continuity of production systems that underpin both internal operations and customer-facing applications today, while actively partnering with IT leadership to rationalize, modernize, and reduce the legacy footprint over time. The ideal candidate brings the operational discipline to maintain complex, interdependent systems with minimal oversight and the forward-looking mindset to recognize when a platform should be evolved, replaced, or retired rather than simply preserved. Looking ahead, this role will play a foundational part in building and sustaining the platform environment that powers KMBS's enterprise AI capabilities including self-hosted large language model environments and the data pipelines that connect them to our core business systems.

Requirements

Proven production experience administering Microsoft SQL Server environments including SSIS, SQL Agent scheduling, linked servers, and T-SQL development (stored procedures, functions, views, indexes)
Demonstrated ability to tune and optimize SQL queries, SSIS packages, and batch processes for performance and reliability
Hands-on Linux/RHEL systems administration including shell scripting, cron job management, patching, and Apache/PHP stack operations
End-to-end SSL/TLS certificate lifecycle management across web servers and Java keystores
DNS record management and domain registrar relationships in a production enterprise environment
IBM WebSphere Application Server (WAS) administration including application deployment, configuration, and operational troubleshooting
OpenLDAP directory administration including load balancer configuration, import/export automation, and clustering architecture
Windows Server administration including SQL Agent jobs, RDP management, and OS-level operations
PowerShell and/or bash scripting for operational automation and recurring task management
Systematic incident diagnosis and resolution across a multi-tier stack (network → web → application → database)
8+ years of hands-on experience in database and middleware administration in a production enterprise environment
8+ years of experience with Microsoft SQL Server including SSIS, SSRS, SQL Agent scheduling, and T-SQL development
Demonstrated production experience with Linux/RHEL systems administration including patching, scripting, and web platform stack management
Proven experience with IBM WebSphere Application Server or equivalent Java EE application server in a production environment
Experience managing SSL/TLS certificate lifecycles and DNS records across a multi-platform enterprise environment
Experience administering OpenLDAP or equivalent directory services in a production environment
Experience with enterprise vendor management including software license tracking, renewal calendars, and support escalation relationships
Experience authoring and maintaining operational documentation including runbooks, architecture diagrams, and system playbooks
Experience working independently as a primary or sole technical owner of a broad platform portfolio with minimal oversight

Nice To Haves

Working familiarity with IBM DB2 sufficient for break-fix and annual maintenance cycles; deep expertise not required as managed service coverage is being evaluated
Ability to maintain and support existing SSIS/SSRS pipelines and reports while evaluating a migration path toward Azure Data Factory and Power BI
Maintain current legacy job scheduling (cron, SQL Agent) automation while supporting evaluation and migration to an enterprise scheduling platform such as Tidal
Manage current OpenLDAP directory environment while supporting a planned transition toward Microsoft Entra ID as the primary identity platform
Familiarity with Uptrends or equivalent monitoring tools, driving consolidation into a unified observability platform
Familiarity with MuleSoft as the organization's primary integration platform; ability to support platform-layer troubleshooting of integration flows connecting SAP, Salesforce, and external APIs without owning the platform directly
Working knowledge of or genuine interest in Infrastructure as Code (IaC) tools like Ansible, Terraform, or PowerShell DSC
Comfort with or curiosity about Microsoft Azure IaaS/PaaS aligned to the organization's existing M365 and Entra ID footprint
Openness to leveraging GitHub Copilot, AIOps platforms (Datadog, Dynatrace), or AI-driven automation
Foundational awareness of Docker and container concepts
Foundational awareness of self-hosted LLM deployment, GPU compute requirements, model serving frameworks (Ollama, vLLM), vector databases, and RAG pipeline concepts
Understanding of modern integration approaches in alignment with the organization's existing MuleSoft architecture
Willingness to adopt CI/CD pipeline participation, version-controlled infrastructure, and structured testing standards

Responsibilities

Administer and monitor enterprise database, middleware, and web platform systems daily; triage error logs and alert queues as first priority
Manage and maintain scheduled automation including SQL Agent jobs, Linux cron jobs, and payroll load processing
Deploy and maintain applications across WebSphere (WAS), OpenLiberty, and Apache/PHP platform environments
Perform OS-level and application-level patching across Linux (RHEL) and Windows Server environments
Own end-to-end SSL/TLS certificate lifecycle across web servers, Java keystores, and application servers
Manage DNS records and domain registrations across multiple registrars
Support vulnerability management via Tenable and Bitsight reporting and drive remediation of findings within defined SLA windows
Serve as primary on-call escalation for production outages across web, middleware, and database platform tiers including after-hours response
Diagnose and resolve failures systematically across the full platform stack (firewall → web server → app server → database)
Tune and optimize database queries, batch processes, and scheduled jobs for performance and reliability across SQL Server and other administered database platforms
Maintain and support integrations across the middleware platform stack including ETL pipelines, API connections, and data flows between enterprise systems
Support the operational platform layer underlying MuleSoft integration deployments including server health, connectivity, and middleware dependencies between enterprise systems
Evaluate and lead the migration of legacy scheduling and automation toward enterprise platforms, reducing manual operational dependencies over time
Identify and recommend platform components that are candidates for modernization, managed service transition, or retirement in partnership with IT leadership
Introduce and advance configuration-as-code practices to replace manual configuration with repeatable, version-controlled platform operations
Support the design, deployment, and ongoing operations of an enterprise AI platform environment including self-hosted large language model infrastructure, vector databases, and RAG pipeline components
Participate in functional and technical design reviews to ensure platform decisions align with performance, security, and scalability requirements
Maintain runbooks, architecture diagrams, credential inventories, and operational playbooks for all owned systems, ensuring no critical system or process is dependent on a single individual's undocumented knowledge
Document scheduled jobs, system dependencies, and non-standard configurations