Platform Product Manager

Fidelity Investments • Durham, NC

8h • Onsite

About The Position

Fidelity Digital Assets has an exciting opportunity to bring on a Platform Product Manager within the Product Delivery team! This role will play a critical role in delivering secure, scalable backend capabilities that underpin core institutional workflows. Platform Services provides mission-critical backend capabilities that power core financial operations, including wire processing, settlement, bookkeeping, and downstream data transmission to external systems such as tax and reporting platforms. We operate within a highly complex and interdependent backend ecosystem, requiring strong ownership of system behavior, data integrity, and financial correctness. You will collaborate with delivery teams operating within a Scrum framework, providing clear priorities, making informed trade-offs, and ensuring that delivery aligns to system-level outcomes.
This role requires a dedicated and accountable product manager who will:
Translate Product Strategy direction into clear, prioritized roadmaps and execution plans
Own product outcomes, ensuring accurate, reliable, and scalable processing of financial transactions and data
Own backend capabilities across event flows, processing logic, and system interactions
Make informed prioritization and trade-off decisions across scope, risk, performance, and reliability
Define and manage ownership boundaries across systems and services
Define and track KPIs focused on data accuracy, system reliability, throughput, and latency
This role will partner across engineering, operations, and product teams to deliver capabilities that ensure the accurate, reliable, and scalable movement of financial data and transactions.
Ensure systems deliver value by supporting critical financial operations accurately and consistently
Identify and manage risks related to data loss, duplication, mis-sequencing of events, and incorrect financial processing
Drive continuous improvement in system integrity, observability, and delivery effectiveness
Leverage AI tools and automation to improve efficiency and quality across product management activities

Requirements

• Bachelor’s degree required
• Significant experience in product management within technology or Fintech organizations
• Experience working on backend platforms, distributed systems, or financial processing systems
• Experience working within Scrum or similar delivery frameworks
• Strong experience partnering with engineering teams on complex technical systems
• Experience in financial services, digital assets, or regulated environments preferred
• Product Execution, Distributed Systems & Architecture
• Own product roadmap, prioritization, and backlog management, translating strategy into clear, actionable plans and measurable outcomes.
• Lead product development across complex distributed systems, APIs, event-driven workflows, and data pipelines.
• Define and manage system interactions, integration points, dependencies, and ownership boundaries.
• Understand and manage event flows across Kafka or similar messaging platforms, ensuring reliable data processing and transmission.
• Partner closely with engineering and architecture teams to identify risks, resolve system-level issues, and deliver scalable, resilient solutions.
• Data/Financial Integrity & Operational Excellence
• Own data accuracy, consistency, and financial integrity across processing workflows and distributed systems.
• Define and manage data contracts, schemas, and system interfaces, ensuring changes are coordinated and minimize downstream impact.
• Understand and support key financial processes, including settlement, bookkeeping, reconciliation, and tax-related workflows.
• Partner with engineering and operations to establish observability, monitoring, traceability, and reconciliation capabilities.
• Identify and mitigate risks related to data quality, transaction processing, auditability, and system performance while balancing precision, scalability, and reliability.
• Strategic Execution, Leadership & AI-Enabled Delivery
• Lead cross-functional planning, prioritization, and dependency management, adapting to evolving business needs while maintaining alignment to strategic outcomes.
• Make product decisions that balance business value, risk, compliance, quality, and operational reliability.
• Partner effectively across engineering, operations, risk, and control teams to drive alignment, accountability, and successful delivery.
• Communicate clearly, build strong stakeholder relationships, and operate effectively in complex, high-accountability environments.
• Leverage AI and automation tools to improve analysis, decision-making, productivity, and delivery efficiency while applying appropriate governance and responsible-use practices.

Nice To Haves

• MBA a plus
• Experience in financial services, digital assets, or regulated environments preferred

Responsibilities

• Translate Product Strategy direction into clear, prioritized roadmaps and execution plans
• Own product outcomes, ensuring accurate, reliable, and scalable processing of financial transactions and data
• Own backend capabilities across event flows, processing logic, and system interactions
• Make informed prioritization and trade-off decisions across scope, risk, performance, and reliability
• Define and manage ownership boundaries across systems and services
• Define and track KPIs focused on data accuracy, system reliability, throughput, and latency
• Partner across engineering, operations, and product teams to deliver capabilities that ensure the accurate, reliable, and scalable movement of financial data and transactions
• Ensure systems deliver value by supporting critical financial operations accurately and consistently
• Identify and manage risks related to data loss, duplication, mis-sequencing of events, and incorrect financial processing
• Drive continuous improvement in system integrity, observability, and delivery effectiveness
• Leverage AI tools and automation to improve efficiency and quality across product management activities
• Own product roadmap, prioritization, and backlog management, translating strategy into clear, actionable plans and measurable outcomes.
• Lead product development across complex distributed systems, APIs, event-driven workflows, and data pipelines.
• Define and manage system interactions, integration points, dependencies, and ownership boundaries.
• Understand and manage event flows across Kafka or similar messaging platforms, ensuring reliable data processing and transmission.
• Partner closely with engineering and architecture teams to identify risks, resolve system-level issues, and deliver scalable, resilient solutions.
• Own data accuracy, consistency, and financial integrity across processing workflows and distributed systems.
• Define and manage data contracts, schemas, and system interfaces, ensuring changes are coordinated and minimize downstream impact.
• Understand and support key financial processes, including settlement, bookkeeping, reconciliation, and tax-related workflows.
• Partner with engineering and operations to establish observability, monitoring, traceability, and reconciliation capabilities.
• Identify and mitigate risks related to data quality, transaction processing, auditability, and system performance while balancing precision, scalability, and reliability.
• Lead cross-functional planning, prioritization, and dependency management, adapting to evolving business needs while maintaining alignment to strategic outcomes.
• Make product decisions that balance business value, risk, compliance, quality, and operational reliability.
• Partner effectively across engineering, operations, risk, and control teams to drive alignment, accountability, and successful delivery.
• Communicate clearly, build strong stakeholder relationships, and operate effectively in complex, high-accountability environments.
• Leverage AI and automation tools to improve analysis, decision-making, productivity, and delivery efficiency while applying appropriate governance and responsible-use practices.

Benefits

• Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level