Platform Owner, Smartsheet

Owens & Minor • Richmond, VA

4d • $118,000 - $120,000

About The Position

The Smartsheet Platform Owner is responsible for administering, optimizing, and supporting the organization’s enterprise Smartsheet platform. This role serves as the primary functional expert for Smartsheet, partnering with business stakeholders, the Project Management Office (PMO), and Information Technology. The Smartsheet Platform Owner develops standards, promotes user adoption, maintains governance, and identifies opportunities to improve platform capabilities and operational efficiency. Operating as an experienced individual contributor, this position provides functional leadership, supports continuous improvement initiatives, and serves as the primary resource for enterprise Smartsheet capabilities without formal people-management responsibility.

Requirements

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Project Management

Responsibilities

• Serves as the primary administrator and functional subject matter expert for the enterprise Smartsheet platform.
• Administers the Smartsheet environment, including user access, licensing, permissions, and platform configuration.
• Develops and maintains platform standards, governance, and best practices.
• Monitors platform utilization and recommends improvements that enhance business value and user experience.
• Develops governance standards for templates, workspaces, Control Center solution, and platform administration.
• Maintains the platform roadmap by evaluating business needs, user feedback, and Smartsheet product enhancements.
• Identifies opportunities to improve workflows, automation, reporting, and platform efficiency.
• Reviews new platform features and recommends enhancements that align with business priorities.
• Partners with business stakeholders, project managers, IT Technology, and PMO leadership to understand business needs and recommend platform solutions.
• Provides functional guidance and consultation regarding Smartsheet capabilities and best practices.
• Facilitates discussions to prioritize platform enhancements and resolve user issues.
• Supports enterprise initiatives that improve project management processes through effective platform utilization.
• Partners with Smartsheet representatives, implementation partners, and technical resources to support platform enhancements and issue resolution.
• Coordinates platform configuration activities with technical administrators and developers.
• Supports platform upgrades, feature releases, testing activities, and implementation efforts.
• Monitors vendor support activities and communicates relevant updates to stakeholders.
• Develops platform reports, adoption metrics, and operational dashboards.
• Monitors license utilization and provides recommendations for efficient license management.
• Measures platform performance and identifies opportunities for operational improvement.
• Documents platform standards, processes, and best practices.
• Supports continuous improvement efforts that enhance platform capabilities and user satisfaction.
• Demonstrates excellent guest service to internal team members.
• Performs other related duties as assigned.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level