Platform Operations Support Engineer (Java / FTE)
About The Position
NTT DATA is hiring a Platform Operations Support Engineer to support the development, operation, and reliability of production systems. The role focuses primarily on RunOps/DevOps and L4 production and pre-production support, with some backend development responsibilities. The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability. The position is based in Charlotte, North Carolina. The role requires availability for 12 hours of on-call production coverage aligned with operational and production-support needs, as well as participation in incident response and support for critical production issues as required.
Requirements
- 5+ years of strong hands-on experience with Java backend development.
- 5+ years of experience designing and supporting microservices-based applications.
- Solid knowledge of MongoDB and Apache Kafka.
- Experience in production support, incident management, troubleshooting, and root-cause analysis.
- Familiarity with RunOps/DevOps practices, including monitoring, release support, and operational automation.
- Hands-on experience with Splunk or similar log monitoring and observability platforms.
- Ability to analyze complex distributed-system issues across applications, messaging, database, and infrastructure layers.
- Strong communication skills and ability to work effectively in a fast-paced support environment.
- Availability for 12 hours of on-call production coverage and willingness to support critical production incidents as required.
Nice To Haves
- Experience using operational automation or agentic AI tools.
Responsibilities
- Develop, enhance, and maintain backend services using Java and microservices architecture.
- Work with MongoDB and Kafka to build reliable, scalable, event-driven applications.
- Provide L4 support for complex application and platform incidents in pre-production and production environments.
- Monitor system health, investigate alerts, perform root-cause analysis, and drive incident resolution.
- Collaborate with development, QA, infrastructure, and operations teams to improve application reliability and performance.
- Support release activities, production deployments, change management, and post-release validation.
- Use observability and monitoring tools such as Splunk and related operational tooling.
- Leverage agentic tools to improve monitoring, triage, automation, and operational efficiency.
- Identify recurring issues and implement permanent fixes, automation, and preventive measures.
- Create and maintain operational runbooks, incident documentation, and knowledge-based articles.
- Provide production coverage for 12 hours on an on-call basis and participate in incident response for critical production issues as required.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Additional voluntary or legally required benefits
- May be eligible for incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
