Apple Ads - Platform Operations Business Manager

Apple•Cupertino, CA

About The Position

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small businesses to big, global brands. Because when advertising is done right, it benefits everyone! The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Manager to support business operations for existing and future service platforms. The Business Manager will manage the Apple Ads Platform Operations team and collaborate with internal and external partners on behalf of the Apple Ads business and its customers. We're looking for a strong leader with integrity and acute attention to detail who would like to play a key role in a fast-paced environment.

Requirements

Experience (7+ years) in Advertising Operations or similar customer support role
Experience (3+ years) managing teams in client service or technical support
Flexible to work with partners and teams across multiple time zones
Proven track record for effectively managing resources, providing team direction, and scaling support to achieve business milestones
Fundamental knowledge of ad operations and ad delivery services
Experience reviewing technical requirements documentation
Bachelor's Degree or equivalent

Nice To Haves

Drive effective partnerships that result in win-win solutions
An ability to create and revise email communication quickly and articulate the message to partners
Ability to resolve team challenges and prioritize workloads
Ability to work independently and manage a team in a dynamic fast-paced environment
Well organized, with exceptional attention to detail
Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
Excel in a dynamic environment and function effectively in the context of ambiguity
Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
Search/Performance advertising experience is a plus
B2B advertising experience is a plus
Developer relations experience is a plus

Responsibilities

Lead and manage the Apple Ads Platform Operations team, providing mentorship, guidance, and day-to-day supervision
Identify and advise on strategic business optimization opportunities to scale operations effectively
Build and drive partnerships — both internal and external — to achieve shared goals and desired outcomes
Assess operational and business risks, and proactively recommend alternate solutions
Establish and maintain feedback loops with internal and external partners to continuously streamline workflows
Champion a culture of innovation by seeking new ways to improve products and processes for both the Platform Operation team and the Apple Ads customer
Lead support issues by providing data and analysis to Operations, Engineering and Product teams
Monitor, analyze, and report on support efforts to key internal partners
Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
Assist internal Apple teams with policy enforcement and management efforts
Promote ongoing education for supported teams on internal tools and products
Develop support content and implement training for internal partners