Platform Manager

Bank of America•Tampa, FL

1d•$125,000 - $162,500•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

Requirements

5+ years experience in credit underwriting, monitoring, collateral analysis, credit fulfillment, or banking and credit projects
Familiarity with credit policy and procedures
Ability to create and maintain partnerships with multiple stakeholders
Problem solver; ability to think critically and offer creative solutions
Strong attention to detail and a willingness to learn technical specs
Self-starter who is comfortable operating independently in an ambiguous environment
Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations. Executive presence required
Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment
Experience with managing and leading teams, projects or initiatives
Experience with presenting and training preferred

Nice To Haves

10+ years’ experience in Credit (Credit Officer, UW, Analyst, Admin, Ops, Business Support, Strategy, Technology, etc.)
Experience writing test scripts and/or testing a technology application (e.g. User Acceptance Testing, Regression Testing, etc)
Proficiency with one or more existing Enterprise Credit applications (e.g. CreditCenter, Workplace, GUS) preferred
Experience with project based work and/or delivering projects using the Agile methodology
Intellectually curious and strong desire to continually learn
Driven to understand the "why" behind a current practice or business problem

Responsibilities

Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes
Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption
Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment
Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners
Manages User Acceptance Testing execution and documents evidence of success prior to release
Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals
Become a subject matter expert in CreditCenter across multiple applicable businesses (Centers, Regions, CRE, Small Business, etc.) and functions (CO/UW/LO, Analyst, CCS/WCA/CSA, Operations)
Leverage knowledge of underwriting, monitoring, and/or fulfillment processes to aid regression scenario definitions and ensure comprehensive regression suite test coverage
Leverage executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions