Platform Manager

U.S. Bank • Cincinnati, OH

37d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance. Partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s) with some oversight from leadership. Acts as primary liaison between the business and Agile teams, ensuring the teams understand vision for the products with guidance from leadership. This role will support the enhancement and maintenance of the Banker Experience Evolution (BEE) application for our contact center agents. The BEE application allows agents to mirror the online experience of a customer, allowing the agent quickly and efficiently assist callers in navigating the website and successfully completing the requested actions.

Requirements

• Strong product knowledge, with an emphasis on discovery and front-end product management.
• Experience in visioning, strategic planning, and scope definition for new platforms or initiatives.
• Ability to translate business needs into clear product requirements and processes.
• Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams.
• This role does not support visa sponsorship and requires working from one of the posted U.S. Bank locations three (3) or more days per week.
• Bachelor's degree, or equivalent work experience
• Typically one or more years of related experience

Nice To Haves

• Ability to collaboratively develop and evolve a product backlog
• Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Solid understanding of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Well-developed verbal and written communication skills
• Contact Center/Financial Services experience is a plus
• Standard industry certifications such as SAFe Agile Product Owner is a plus

Responsibilities

• Lead end-to-end product discovery by identifying operational problems, validating user needs, and defining clear product intent.
• Prioritize and manage incoming enhancement and new feature requests.
• Develop product intent briefs outlining customer value, ROI, OKRs, success metrics, and stakeholder alignment.
• Collaborate with cross-functional stakeholders to align business requirements, system capabilities, and operational processes.
• Testing and validation of development prior to production releases.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager