Platform Integration Manager

Acuity Inc.•Conyers, GA

1d•$104,200 - $225,500•Remote

About The Position

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrus, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Requirements

Strong understanding of integrated audio-visual systems, signal flow, system architecture, and DSP technologies.
Working knowledge of networked audio, video, control systems, and enterprise networking fundamentals.
Ability to troubleshoot complex system-level issues across hardware, software, networking, and control platforms.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Experience using project management and work-tracking tools such as Azure DevOps or similar platforms.
Excellent verbal, written, and presentation communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
Strong interpersonal, relationship-building, problem-solving, and analytical skills.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Self-motivated with the ability to work independently while collaborating effectively in remote and cross-functional teams.
Passion for emerging AV, collaboration, networking, and software-driven technologies.
Associate's degree, technical degree, or equivalent combination of education and experience.
6-8 years of relevant professional experience.
CTS, CTS-D, CTS-I, ANP, or equivalent AV industry certification required.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, Audio Engineering, Technical Theater, or a related field preferred.
Minimum 7 years of experience in the professional audio, video, and control systems industry.
Experience in technical customer-facing or engineering roles such as Systems Contractor, System Designer, Applications Engineer, Project Manager, Programmer, or similar.
Hands-on experience designing, programming, commissioning, troubleshooting, and supporting integrated AV systems.
Experience with Unified Communications and collaboration platforms, including Microsoft Teams, Zoom, Cisco, or equivalent solutions.
Experience with enterprise control systems, including Crestron, Extron, AMX, Q-SYS, or similar platforms.
Proficiency in Lua scripting, control system programming, user interface development, logic design, or related programming disciplines.
Additional certifications such as CCNA, Network+, Microsoft Teams, Zoom, or other networking and collaboration technology certifications are highly desirable.
Q-SYS Level 1, Level 2, Quantum, Control, and UCI certifications, along with successful completion of The Big Exam, are highly preferred.

Responsibilities

Collaborate with the Strategic Accounts team to support initiatives that drive adoption of the Q-SYS platform within key strategic accounts.
Serve as a trusted technical advisor to engineering, programming, and technical leadership teams at strategic partner organizations.
Act as a conduit between strategic accounts and Q-SYS Product Development teams by facilitating Voice of Customer discussions and communicating customer requirements, integration challenges, and feature requests.
Assist with escalated support cases through technical consultation, peer reviews, troubleshooting assistance, and case management.
Deliver technical presentations, demonstrations, and training sessions for strategic partners, internal teams, and industry events.
Provide guidance on Q-SYS design methodologies, programming best practices, and system deployment strategies.
Collaborate with Platform Integration and Experience Center Operations teams to design, develop, validate, and support Q-SYS Experience Centers throughout the United States.
Develop and maintain Q-SYS programming, user interfaces, control workflows, and supporting tools for production showcase environments.
Support system commissioning, troubleshooting, upgrades, and operational maintenance activities.
Respond to incident tickets and assist in maintaining reliable day-to-day Experience Center operations.
Utilize Azure DevOps and other development tools to document work items, track project activities, and manage AV programming using software development best practices.
Partner with Marketing, Product Development, Alliances, and Technical Training teams to design and develop compelling demonstrations for new products, integrated solutions, and customer experiences.
Help establish and promote standardized system design and demonstration methodologies across Americas sales team.
Contribute technical expertise to training content and educational programs to ensure alignment with current technologies, industry trends, and customer requirements.
Participate in evaluating emerging technologies, competitive solutions, and market trends to identify opportunities and strengthen Q-SYS positioning.