Platform Engineer - AI Guardrails (OpenShift)

Bank of America • Charlotte, NC

1d • Onsite

About The Position

The Platform Engineer engineers and operates enterprise vendor platforms in Bank of America’s on-premises Red Hat OpenShift environment. The role owns deployment, configuration, reliability, and day-to-day support of an AI guardrails platform positioned in the request path of the bank’s GenAI applications. Because the platform handles production traffic, availability, latency, and rapid recovery are central priorities. This is a platform and systems engineering role, not a model development role, focused on keeping a business-critical third-party platform secure, stable, performant, and recoverable as adoption grows.

The engineer works closely with the vendor, OpenShift platform teams, information security, and application teams that use the service. The position calls for hands-on ownership of production issues, the ability to learn tools quickly, and leadership of cross-functional work. AI tooling exposure is helpful, while experience operating enterprise platforms in production is most important.

Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. The listed locations are Jersey City and Pennington, New Jersey, and Richmond, Virginia. The role is 1st shift and 40 hours per week.

Requirements

• 10 or more years of software, systems, or platform engineering experience supporting production applications.
• Bachelor's or Master's degree in Computer Science, Data Science, MIS, or equivalent experience.
• Hands-on experience deploying and operating workloads on Red Hat OpenShift or Kubernetes in production.
• Experience supporting third-party or vendor enterprise platforms end to end, including installs, upgrades, patching, and vendor escalations.
• Strong Linux (RHEL) administration and troubleshooting skills.
• Experience with Helm, container registries, and CI/CD pipelines.
• Scripting and automation experience with Python, Bash, or similar.
• Experience with infrastructure and application observability tools such as Splunk, Dynatrace, Prometheus, or Grafana.
• Working knowledge of enterprise security controls, including TLS certificates and trust stores, secrets management, SSO/OAuth, and role-based access.
• Experience with high availability, capacity planning, performance tuning, and disaster recovery for production platforms.
• Experience working in Agile environments.
• Proven ability to lead technical initiatives and influence stakeholders.
• Strong analytical, problem-solving, and communication skills.

Nice To Haves

• Experience delivering technology solutions within large, regulated enterprise environments, preferably financial services.
• Experience supporting platforms used by GenAI/LLM applications, or familiarity with AI guardrails, LLM evaluation, or AI observability tools.
• Familiarity with LLM application frameworks such as LangChain or OpenAI-compatible APIs.
• Experience with API gateways, proxies, and service integration patterns.
• Experience with configuration management or infrastructure-as-code tooling.
• Self-directed, collaborative working style and ability to quickly learn new technologies.

Responsibilities

• Deploy, configure, upgrade, and support vendor applications on on-premises OpenShift using Helm and CI/CD pipelines.
• Manage OpenShift namespaces, resource quotas, storage, networking, routes, and network policies.
• Onboard vendor container images and Helm charts into internal registries and drive remediation of image vulnerability findings.
• Own platform availability, performance, and capacity, including scaling, latency, and throughput for services in the production request path.
• Build and maintain infrastructure and application monitoring, logging, and alerting using tools such as Splunk, Dynatrace, Prometheus, and Grafana.
• Lead production incident response, root cause analysis, and permanent fixes; manage vendor escalations through resolution.
• Implement and maintain security controls, including TLS certificates, secrets management, SSO/OAuth integration, encryption, and access management.
• Design, document, and test high availability, backup, and disaster recovery or contingency procedures.
• Automate environment builds, deployments, and code promotion across development, test, and production.
• Create and maintain runbooks and support documentation, and transition operational support to production support teams.
• Support application teams onboarding to the platform and troubleshoot integration issues involving APIs, authentication, and connectivity.
• Mentor engineers and drive engineering standards across internal, offshore, and vendor teams.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior