Platform Engineer
natgridProd•Town of Guilderland, NY
•Hybrid
About The Position
National Grid is seeking an innovative, adaptable, and results-oriented Platform Engineer for its US Critical National Infrastructure team. This position can be located in Albany, NY or Syracuse, NY. The role involves providing technical support for hardware and applications, ensuring effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software, and related infrastructure. The engineer will ensure that all systems adhere to organizational standards and security requirements. This position requires 20% travel on a monthly basis by vehicle with a valid license.
Requirements
- Bachelor’s degree in Network Engineering, Computer Science, Information Technology, or a related discipline, or an equivalent combination of formal education, industry training, and extensive hands‑on experience within enterprise or regulated environments.
- Strong experience in network engineering roles supporting mission‑critical, high‑availability infrastructure, preferably within utilities, energy, or other regulated industries.
- Demonstrated expertise in the design, configuration, operation, and support of enterprise‑grade firewalls, routers, and switches, with an emphasis on secure, resilient, and fault‑tolerant networks.
- Proven experience creating and maintaining authoritative network documentation, including detailed topology diagrams, logical and physical network designs, and configuration standards to support audits, compliance, and operational continuity.
- Strong ability to collaborate with technology vendors, system integrators, cybersecurity teams, and internal technical leads to define solutions that meet operational, security, and regulatory requirements.
- Experience operating in change‑controlled, compliance‑driven environments, adhering to formal processes for design reviews, risk assessments, documentation, and implementation approvals.
- Ability to perform effectively in fast‑paced operational environments supporting 24/7 systems, balancing incident response, project delivery, and compliance obligations while maintaining a high standard of accuracy and reliability.
- Advanced analytical, troubleshooting, and root‑cause analysis skills, with the ability to resolve complex network issues while minimizing risk to critical services.
- Excellent written and verbal communication skills, including the ability to produce clear technical documentation and communicate effectively with engineering peers, operations staff, management, and audit/compliance stakeholders.
Responsibilities
- Perform periodic performance reporting of hardware to support capacity planning.
- Maintain and report on security patching on all Firewalls, Routers, Switches, applications for backups, syslog, monitoring, and appliances in the Network, within required time frames.
- Responsible for backup and recovery of all devices using Net Vault, participation in Disaster Recovery exercises.
- Provide technical support for both hardware and software issues users encounter.
- Work with vendors as needed to support compliance activities, resolve issues with appliances and server hardware and software.
- Support of remote sites including data centers with ability to provide smart hands support for infrastructure and network equipment.
- Support Ruggedcom, Garret COMM endpoints.
- Configure, monitor, and troubleshoot routing and switching infrastructure within a multi‑site environment.
- Manage and maintain enterprise‑grade network firewalls, including rule creation, policy reviews, and security hardening.
- Administer and optimize application delivery and traffic‑balancing platforms to ensure high availability and performance.
- Perform network vulnerability assessments and port‑scanning activities to identify and remediate security risks.
- Oversee centralized log collection, monitoring, and alerting systems to support operational visibility and incident response.
- Manage secure network backup processes, including automated configurations, validation, and restoration procedures.
- Follow NERC CIP Standards and meets time sensitive deadlines.
- Participate in 24x7 on call rotation, providing application and hardware support.
Benefits
- Flexible work schedule
- Advancement opportunities within and across bands
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
