Platform Engineer III - DevOps

EMC Insurance Companies

2d • $92,670 - $140,845 • Remote

About The Position

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. This job is fully remote and can be located anywhere in the U.S. It is highly preferred for this role to be located in the Des Moines, Iowa metro area with ability to go into the office as needed. Essential Functions: Solution Development Engineers complex automation tools and platform solutions as part of the software development life cycle for developer enablement Writes complex programming code efficiently from scratch and anticipates potential impact to other systems Creates infrastructure and application build and deployment automation Contributes to planning and implementation of key initiatives while anticipating potential impact to other systems Implements regular and incremental cadence of production updates independently Installs, configures, maintains, and patches enterprise operating systems to support security and operational efficiency Explores and develops new cloud and automation technologies Monitors efficient resource use of programs, applications, and systems and collaborates with the Architecture team to provide potential solutions that increase resource efficiency Partners with IT teams to update legacy systems and processes to modern methods and technologies and automate when possible per company standards Provides expertise of Amazon Web Services (AWS), Azure and use of cloud services to the Platform Engineer team and across the IT organization Advises software engineers on the evolution of automation and cloud adoption to support continuous improvement of the developer experience Support Troubleshoots, identifies errors and corrects complex issues related to performance, functionality and service for the platform solutions the team owns Ensures users can effectively use the platform solutions by making improvements based on user feedback, providing training and collaborating with other teams to resolve and complete service requests Provides internal consulting and ongoing support to customers and development teams, such as how to use platform tools and systems, or implement solutions Monitors system performance and errors and performs trend analysis to ensure systems are operating efficiently Provides subject matter expertise for infrastructure and application deployments to cross-functional teams Provides technical expertise and guidance to developers, stakeholders, and leadership to improve the Continuous Integration/Continuous Deployment (CI/CD) experience Security and Solution Quality Develops automated unit, integration and regression testing as part of the development and change life cycle to ensure solution quality Reviews teams’ technical changes, including code and configuration changes to ensure accuracy Finds and addresses system performance issues proactively by monitoring system metrics Builds, tests, and implements monitoring leveraging cloud native, open source and/or commercial monitoring tools Incorporates site reliability and sustainability into all aspects of work, including providing guidance on how solutions are implemented throughout the team and provides input for creating team standards Ensures code quality and maintainability to prevent future issues Identifies and implements security protocols and practices Cross-Functional Project Collaboration Partners with team members across the organization to share ideas, skills, and best practices Serves as a DevOps resource for development and operations team members Collaborates with development teams throughout the organization to identify and solve problems Leads small to medium-sized cross-functional projects, ensuring effective collaboration and timely completion while fostering a cooperative team environment Documentation Documents security controls and solutions, including documentation specific to AWS notation Updates technical documentation due to changing implementations Updates runbooks, READMEs and other self-service documentation

Requirements

• Bachelor’s degree, preferably in computer science or management information systems, or equivalent relevant experience
• Five years of experience in cloud infrastructure, DevOps, application development or enterprise systems infrastructure
• Strong knowledge of Windows and Linux operating systems
• Strong knowledge of AWS and its primary managed services such as S3, Lambda, EC2, CloudWatch, IAM, etc.
• Strong Python, Bash, PowerShell, or similar programming skills
• Ability to build, deploy, and support Docker containers on AWS ECS, Fargate, and/or Kubernetes.
• Strong knowledge of Git based source control and tools
• Strong database management knowledge, including Amazon RDS
• Strong Scripting, automating, and deploying in AWS, Azure or GCP skills
• Strong AWS CloudFormation or Cloud Development Kit (CDK) skills
• Good knowledge of networking and Internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks
• Strong knowledge of security protocols and log aggregation services such as Splunk, CloudWatch, Prometheus
• Strong knowledge of debugging, troubleshooting, and root cause analysis concepts
• Thorough analytical and problem-solving abilities
• Strong ability to learn quickly and adapt to new technologies, demonstrated through initiative and proactive learning
• Strong verbal and written communication skills, including documentation and presentation skills
• Ability to collaborate with diverse cross functional teams
• Excellent customer service skills, with excellent ability to meet with customers to understand and address their needs
• Capable of guiding and training junior engineers through pairing, structured training, or other means.
• Excellent attention to detail and multi-tasking skills

Responsibilities

• Engineers complex automation tools and platform solutions as part of the software development life cycle for developer enablement
• Writes complex programming code efficiently from scratch and anticipates potential impact to other systems
• Creates infrastructure and application build and deployment automation
• Contributes to planning and implementation of key initiatives while anticipating potential impact to other systems
• Implements regular and incremental cadence of production updates independently
• Installs, configures, maintains, and patches enterprise operating systems to support security and operational efficiency
• Explores and develops new cloud and automation technologies
• Monitors efficient resource use of programs, applications, and systems and collaborates with the Architecture team to provide potential solutions that increase resource efficiency
• Partners with IT teams to update legacy systems and processes to modern methods and technologies and automate when possible per company standards
• Provides expertise of Amazon Web Services (AWS), Azure and use of cloud services to the Platform Engineer team and across the IT organization
• Advises software engineers on the evolution of automation and cloud adoption to support continuous improvement of the developer experience
• Troubleshoots, identifies errors and corrects complex issues related to performance, functionality and service for the platform solutions the team owns
• Ensures users can effectively use the platform solutions by making improvements based on user feedback, providing training and collaborating with other teams to resolve and complete service requests
• Provides internal consulting and ongoing support to customers and development teams, such as how to use platform tools and systems, or implement solutions
• Monitors system performance and errors and performs trend analysis to ensure systems are operating efficiently
• Provides subject matter expertise for infrastructure and application deployments to cross-functional teams
• Provides technical expertise and guidance to developers, stakeholders, and leadership to improve the Continuous Integration/Continuous Deployment (CI/CD) experience
• Develops automated unit, integration and regression testing as part of the development and change life cycle to ensure solution quality
• Reviews teams’ technical changes, including code and configuration changes to ensure accuracy
• Finds and addresses system performance issues proactively by monitoring system metrics
• Builds, tests, and implements monitoring leveraging cloud native, open source and/or commercial monitoring tools
• Incorporates site reliability and sustainability into all aspects of work, including providing guidance on how solutions are implemented throughout the team and provides input for creating team standards
• Ensures code quality and maintainability to prevent future issues
• Identifies and implements security protocols and practices
• Partners with team members across the organization to share ideas, skills, and best practices
• Serves as a DevOps resource for development and operations team members
• Collaborates with development teams throughout the organization to identify and solve problems
• Leads small to medium-sized cross-functional projects, ensuring effective collaboration and timely completion while fostering a cooperative team environment
• Documents security controls and solutions, including documentation specific to AWS notation
• Updates technical documentation due to changing implementations
• Updates runbooks, READMEs and other self-service documentation

Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage
• Competitive paid time off plan and a full day of volunteer time off annually
• Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
• Professional development and growth opportunities, including tuition reimbursement
• Wellness initiatives to improve team member well-being and reduce health insurance costs
• Flexibility to dress for your day and opportunities for alternative work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees