Platform Engineer, Automation

Dorsia•New York, NY

3h•$120,000 - $145,000•Onsite

About The Position

Dorsia is seeking an Automation Engineer to sit at the intersection of product quality and operational intelligence. This role involves ensuring the reliable shipment of the platform through robust automated testing and identifying and automating repetitive, manual, and error-prone workflows across the company. The ideal candidate is product-minded, comfortable operating across the full scope of a problem, has a bias toward shipping, a low tolerance for toil, and a habit of questioning manual processes.

Requirements

Bachelor of Science in Computer Science, Engineering, or related field.
3-5 years of experience in a QA automation, software engineering, or workflow automation role.
Strong hands-on experience with test automation frameworks such as Playwright, Cypress, Selenium, or equivalent.
Comfortable writing Python and TypeScript/JavaScript at a level that produces clean, maintainable, production-grade code.
Experience with CI/CD pipelines and a track record of keeping build signals reliable.
Demonstrated ability to ship internal automations using low/no-code platforms, LLM-powered tooling, and scripting.
Solid understanding of APIs and how to connect systems that weren't designed to talk to each other.
Strong written communication, including documentation that is actually useful long after the sprint ends.
Ability to work in a fast-paced, complex environment involving cross-functional projects.
A genuine interest in the Dorsia product, the member experience, and what it means to build for hospitality at this level.

Nice To Haves

Prior experience with reservation system integrations (SevenRooms, Resy, OpenTable), dining payments infrastructure, or luxury/membership consumer apps.

Responsibilities

Design, implement, and maintain automated test suites across unit, integration, and end-to-end layers for core products.
Own and evolve the test automation framework, including tools like Maestro, Playwright, Cypress, or equivalent API testing approaches.
Integrate automated tests into the CI/CD pipeline and maintain a clean and trustworthy build signal.
Partner with Engineers and Product Managers to define and validate acceptance criteria for new features before they ship.
Monitor test runs for flakiness and failures, and drive durable improvements.
Contribute to test strategy and coverage planning, focusing on high-risk and high-impact surfaces.
Proactively identify repetitive, manual, or error-prone workflows across engineering, ops, support, and GTM.
Design and implement automations using AI tools and LLMs for classification, summarization, routing, and generation; low/no-code platforms like Zapier, Make, n8n, or Retool; and lightweight Python or TypeScript scripts.
Use AI-assisted coding to prototype quickly, then harden prototypes into maintainable, observable production systems.
Integrate automations with tools like Slack, CRMs, ticketing systems, and internal APIs.
Work with stakeholders to map processes, define requirements, and iterate toward solutions.
Ensure automations and test systems are reliable, debuggable, and well-documented.
Implement monitoring and alerting for critical automations, covering error rates, latency, and failure notifications.
Own the full lifecycle of automations: from idea through prototype, production, iteration, and deprecation.
Regularly review and prune unused, flaky, or low-value automations.
Work closely with product, engineering, and operations to prioritize automation efforts based on actual impact.
Communicate tradeoffs clearly, including build versus buy, and automation complexity versus benefit.
Help establish an automation-first mindset across the team, encouraging others to think in terms of systems and reusable workflows.
Share knowledge through documentation and playbooks that are clear enough for non-engineers to follow and build on.