Platform Consultant

Bank of America•Charlotte, NC

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.

Requirements

5+ years’ experience in Credit U/W and/or Monitoring role, and/or very strong knowledge of U/W and/or Monitoring roles/responsibilities/process through experience in a supporting, data, Risk management, and/or analysis job.
Strong critical thinking skills, deep attention to details, and proven great at asking good questions and effectively challenging the status quo.
Ability to think end-to-end through the process, identify potential unintended consequences, and craft solutions to ensure these are identified
Detail oriented and demonstrate a high regard for operational excellence
Individual contributor, but a great teammate with strong analytical and communication skills
Proficient with Microsoft Excel, PowerPoint, Word, JIRA/Blueprint

Nice To Haves

Experience with Production Support
Technical Troubleshooting
Process Design / Effectiveness
Agile Practices
Release Management
Testing
Change Management and Planning
Problem solver; ability to think critically and offer creative solutions.
Strong attention to detail and a willingness to learn technical specs
Self-starter who is able to comprehend complex business process and can convert information into simple to understand steps for execution
Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations.
Agile delivery experience with ability to effectively prioritize tasks in a dynamic environment
Experience with project based work, SQL and data analysis preferred

Responsibilities

Partners with platform users to understand and document platform requirements.
Works with design teams and technology to design technology/people/process to achieve user defined requirements.
Defines solutions that are highly efficient and effective, balancing customization and consistency optimally.
Holds technology accountable for sustainable and flexibly architecture that can adapt with users, requirements and credit environment evolution.
Understands the end-to-end platform functionality and associated user policies/procedures.
Meeting end user expectations in a manner that is operationally excellent, managing Bank risks, and setting us up for near- and long-term success.
Works with technology environment teams and data providers to maintain testing capability that is up to date and can be used with ease to replicate production issues that may arise.