Platform Associate

Privia Health

5d•$63,000 - $70,000

About The Position

The Platform Associate is responsible for supporting the athenahealth Electronic Health Record (athenaClinicals) and Practice Management (athenaCollector) applications for Privia Medical Group clinicians. The Platform Associate works closely with the CIT IKS team, EHR Specialists, end-users, and the Privia team to understand functional business requirements, resolve EHR issues, and configure, customize & maintain athena content to support these needs.

Requirements

1+ years of experience in one or more of the following areas: Clinical and/or managed care experience or EHR support
1+ years of experience in a professional environment
Knowledgeable about extended medical terminology
Experience with data collection and document management
SQL and HTML knowledge
Must comply with HIPAA rules and regulations

Responsibilities

Assist in the building out & maintenance of Privia’s athenaOne platform
Routine QA of work
Assist with testing and troubleshooting all aspects of athenaNet
Maintain up-to-date documentation
Manage ongoing communication between multiple stakeholders effectively and timely
Provide remote support to assist w/ EHR issues
Maintain up-to-date knowledge of the software applications
Help onboard Clinical IT members
Walk through athenaOne Functionality with Care Center and Privia Staff
Support data collection related to system configuration
Document, track and take appropriate actions to close or escalate athenaNet incident related issues in a timely manner
Maintains confidentiality and complies with (HIPAA)
Help facilitate the Clinical IT relationship with other Privia teams
Perform other duties as assigned