Platform & Analytics Engineer

Mutual of Omaha Mortgage•Irvine, CA

5d•$100 - $100•Hybrid

About The Position

Mutual of Omaha Mortgage is seeking a hands-on Platform & Analytics Engineer to build dashboards and reporting that support decisions across its forward and reverse mortgage divisions while maintaining the health, monitoring, and availability of the platforms behind them. The role combines analytics engineering, platform operations, and production support; it includes writing SQL, building data pipelines, delivering dashboards, and responding to production incidents. The engineer works directly with business, operations, and IT leadership and has broad access to core platforms and autonomy to address issues. The primary focus is dashboards and reporting: designing and maintaining dashboards and recurring reports for executives, operations, and sales leadership; developing pipelines and curated datasets in Databricks Unity Catalog; translating business questions into metrics and self-service reporting; standardizing KPIs and templates; and automating manual, spreadsheet-based workflows. The role also serves as a primary on-call escalation point for platform incidents. Responsibilities include monitoring and supporting Encompass, Salesforce, Relcu, Five9, and Databricks; building monitoring and health checks; investigating root causes and implementing fixes; supporting integrations and data synchronization; and coordinating incident resolution with vendors. The engineer documents systems, runbooks, and reporting logic and partners with Compliance and IT Security on borrower-data handling, access controls, and audit support. The position is hybrid in Irvine, California. The stated rate is $100 per hour. The company describes on-call work as shared and reasonable and says it invests in monitoring to reduce overnight pages.

Requirements

At least 4 years of experience in a hybrid data/platform role, such as analytics engineering, BI development, platform operations, or sysadmin work with data responsibilities.
Strong SQL skills; Spark SQL is a plus.
Working Python skills for data pipelines, automation, and reporting.
Hands-on experience with a modern data platform; Databricks is strongly preferred, while Snowflake or BigQuery is acceptable.
Experience building dashboards and executive-facing reporting using Databricks dashboards, Power BI, Tableau, or an equivalent tool.
Demonstrated experience supporting production business systems, including comfort with on-call work, incident triage, and vendor support escalations.
Ability to work independently on ambiguous problems spanning data, systems, and business processes.
Clear written communication skills, including the ability to explain outages to executives and data models to analysts.

Nice To Haves

Mortgage or financial services experience, including Encompass/ICE Mortgage Technology, LOS data models, HMDA, or pipeline reporting.
Salesforce administration or reporting experience.
Telephony or contact center platform experience, such as Five9.
API integration experience, including REST, webhooks, or scheduled synchronization jobs.
Familiarity with regulated-industry data handling, including PII and access governance.

Responsibilities

Design, build, and maintain dashboards and recurring reports for executive, operations, and sales leadership across forward and reverse mortgage divisions.
Develop and own data pipelines and curated datasets in the Databricks Unity Catalog environment using Spark SQL and Python.
Translate loosely defined business questions into concrete metrics, reports, and self-service dashboards.
Standardize reporting deliverables on company templates and promote consistency in KPIs across teams.
Automate manual reporting workflows and replace spreadsheet-driven processes.
Serve as a primary on-call escalation point for production platform incidents; triage incidents, communicate status, drive resolution, and coordinate with vendors.
Monitor and support the health of Encompass, Salesforce, Relcu, Five9, and the Databricks data environment.
Build monitoring, alerting, and health checks to identify problems proactively.
Perform root-cause analysis after incidents and implement fixes rather than workarounds.
Support integrations and data synchronization between platforms, including APIs, connectors, and scheduled jobs; troubleshoot synchronization issues.
Document systems, runbooks, and reporting logic.
Partner with Compliance and IT Security on appropriate borrower-data handling, including PII handling, access controls, and audit support.

Benefits

Vacation hours accrue each pay period; balance maximums are based on years of service.
40 hours of paid sick time after 90 days of employment, with state sick-time requirements added as needed.
9 paid holidays and 1 floating Cultural Celebration Day.
Multiple PPO medical plans and an HDHP-eligible plan.
Dental coverage.
Vision coverage.
Company-paid life insurance.
401(k) with an employer match.
Optional life insurance, FSA, pet insurance, and additional benefits.
Free legal services.
Employee loan program.