Platform Administrator I

Lennar•Waterford, FL

3d•Onsite

About The Position

Platform Administrator I is a dedicated resource that will play a key role in executing Encompass enhancement and change management, including business process analysis, modeling, and documentation. The Platform Administrator I works directly with the Business Analysis team to discover requirements and specifications to formulate and execute system solutions to address business needs by applying Encompass functionality to meet business requirements. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

Bachelor's degree in a related Business or Computer Sciences discipline is preferred.
Understanding of mortgage origination process a plus
Mortgage background utilizing technology solutions within a financial organization preferred
Desire to obtain ICE Mortgage Technology Encompass Administrator certification
Exposure to Encompass System Administration a plus
Understanding of Software Development Life Cycle (SDLC)
Exposure to Scrum, Agile and Waterfall methodologies
Proficient in Microsoft Office tools, including Outlook, Word, Excel, and Visio
Familiarity with Azure cloud environment preferred
Knowledge of Project Management tools like ServiceNow, Targetprocess, Jira
Must have positive attitude, work well under pressure and be a team player
Ability to prioritize work to meet project timelines.
Effective listening and critical thinking skills.
Ability to work independently and within a team environment
Effective problem-solving skills with attention to detail
Strong work ethic
Understand and follow posted work rules and procedures
Accept constructive criticism
Ability to maintain flexible work schedule, including evening and weekend work as needed
Some travel will be required

Responsibilities

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts to analyze business challenges and opportunities to create suitable business rules documentation, requirements, and specifications to then configure/modify Encompass to meet those requirements.
Manage Encompass Loan Origination Systems by maintaining workflow and business rules as applicable.
Monitor the ongoing system health of Encompass LOS’s
Apply approved Change Requests to system functionality, department accessibility, department/position creation, disclosure solutions, new Form/View/Report/Process creation and enhancements, and system error, bug and problem-solving solutions and corrections
System Persona creation and maintenance to include applicable Pipeline Views, Loan, Form and Tool accessibility rules, Encompass eFolder access and functionality and Report and Dashboard applications and settings
Apply and update organizational user Roles and Groups for branch and team functionality access to loans, contacts, loan templates and system resources
Follow and enforce as necessary change management functions such as promoting changes through the SDLC process and Encompass environments that will involve Lennar Mortgage infrastructure personnel and current SOX compliant policies/procedures.
Assist Compliance and Security in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
Successfully engage in multiple initiatives simultaneously
Collaborate with project managers, business analysts, developers, and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Work with training and support teams as needed to create training, support, and end-user documentation.
Act as a liaison with third party vendors to create and maintain interfaces as needed through the Encompass network as well as custom integrations.
Provide top level support to end-users as required.