Plastic Surgery Patient Care Coordinator - BPP Plastic Surgery
Beaufort Memorial Hospital•Okatie, SC
•Onsite
About The Position
The Plastic Surgery Care Coordinator is responsible for supporting patients through the surgical and cosmetic care process by providing scheduling, financial, and education assistance. Serves as a concierge for cosmetic patients, ensuring a seamless, high-touch experience from initial inquiry through post-procedure follow-up. Act as the primary point of contact, anticipating needs and resolving concerns promptly to deliver a luxury-level patient care experience.
Requirements
- Proficient in medical terminology and comfortable working with basic clinical documentation.
- Ability to observe, listen, speak, read and write effectively to perform patient-facing and clinical administrative duties.
- Comfortable using computers and common office software (Microsoft Word, Excel) and learning/adopting EHR systems such as Athena.
Nice To Haves
- One-year certificate from an accredited college or technical school preferred.
- 3–6 months of related experience and/or training.
- Previous experience as a medical secretary, OR/unit secretary, or in a surgeon’s office.
- Background in sales, aesthetics, or medical spa settings (customer-facing experience is a plus).
- Familiarity with electronic health records (EHRs), patient scheduling software, and HIPAA/confidentiality practices.
- Prior experience with Athena or other EHR systems preferred.
Responsibilities
- Schedule consultations, surgeries, and follow-up appointments.
- Provide patients with education regarding procedures, instructions, and expectations.
- Prepare and review financial estimates.
- Collect payments and assist with financing options.
- Facilitate cosmetic consultations by coordinating with surgeons, aesthetic providers, and external partners.
- Develop customized treatment plans in collaboration with providers and present cost estimates, financing options, and procedure timelines to patients.
- Coordinate non-surgical cosmetic services (e.g., injectables, skincare treatments) and ensure alignment with surgical offerings.
- Collaborate with marketing to promote cosmetic services, patient testimonials, and community outreach.
- Cultivate long-term patient relationships to encourage repeat services and referrals.
- Assist with social media and promotional content related to cosmetic services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
