Plant Quality Manager

JCB North America•Pooler, GA

2d•Hybrid

About The Position

The Plant Quality Manager is responsible for leading all aspects of plant quality performance, ensuring compliance with JCB standards and exceeding customer expectations. This role serves as the voice of quality within the facility, driving a culture of zero defects, accountability, and continuous improvement. This position provides leadership to the plant quality organization, owns product and process quality through all manufacturing stages, and partners cross-functionally with Operations, Manufacturing Engineering, Supply Chain, and Leadership to deliver world-class quality performance.

Requirements

Bachelor’s degree in Engineering, Quality, or related field.
5–10+ years of experience in manufacturing quality, including leadership responsibilities.
Proven experience managing teams in a production environment.
Strong knowledge of quality systems, tools, and methodologies (8D, FMEA, SPC, RCA).
Experience with Lean Manufacturing and continuous improvement systems.
Proficiency in interpreting engineering drawings and GD&T.
Proficiency with Microsoft Word, Excel, Power Point and SAP
Excellent verbal and written communication skills
Effective time management and organizational skills
Detail oriented
Ability to multi-task while maintaining a sense of urgency
Work with minimal supervision
Effective problem-solving skills
Authority to make changes happen across functions and departments.
Ability to communicate with all levels of personnel.
Excellent understanding of analytical tools and proficiency in root cause analysis, probability and statistics.
Strong leadership abilities, including the ability to drive improvement projects throughout the organization and ensure strict adherence to policies from management to line level in the face of resistance to change
Excellent project management skills
Self-motivated and resilient, with a high energy level and strong work ethic

Responsibilities

Lead, coach, and develop the plant quality team (inspectors, engineers, and supervisors).
Act as the plant’s quality authority and business partner to Operations and Engineering.
Define and deploy plant quality strategy aligned with JCB Production System (JPS) principles.
Establish quality objectives and KPIs that drive customer satisfaction and operational excellence.
Own and manage quality gates across the entire manufacturing process.
Ensure robust inspection plans, control plans, and standard work are in place and followed.
Monitor and improve key metrics including DPU, scrap, rework, warranty claims, and FPY.
Drive containment, corrective actions, and error-proofing (poka-yoke) implementation.
Lead root cause analysis using structured methodologies (8D, A3, 5 Whys).
Drive corrective and preventive actions (CAPA) for internal and external quality issues.
Facilitate Kaizen events and continuous improvement initiatives.
Promote Lean, Six Sigma, and data-driven decision-making across the plant.
Partner with Supply Chain to define and enforce supplier quality requirements.
Support supplier development and issue resolution impacting plant performance.
Ensure effective response and resolution of customer complaints and field issues.
Participate in customer audits and drive corrective actions to closure.
Ensure compliance with ISO 9001 and JCB quality management systems.
Maintain audit readiness and lead internal/external audit activities.
Oversee documentation, procedures, and quality records integrity.
Drive standardization and sustainment of improvements.
Provide regular quality performance updates to plant leadership and corporate teams.
Use dashboards and visual management to communicate progress and drive accountability.
Influence and engage all levels of the organization to prioritize quality.