Plant Operations Manager

Luminate Broadband•Steamboat Springs, CO

About The Position

The Plant Operations Manager is responsible for managing, deploying, supporting and maintaining Luminate Broadband's ISP and OSP network assets, support systems, employees, customers and vendors. This position is also responsible for assisting in establishing, supporting and executing on the long-term vision and strategy for operations. This includes providing support and supervision, implementing processes, establishing KPI's and reviews for supervisors, technicians, engineers, construction crews (internal) and GIS mapping.

Requirements

5 or more years of supervisory experience
Bachelor's degree or keen and proven understanding of FTTH and fixed wireless broadband networks
Ability for strategic planning with sound technical skills, analytical ability, good judgement and strong operational focus
Ability to assign and delegate work, problem solve, coach and counsel, answer questions and evaluate results of performance
Ability to manage a diverse range of administrative areas of responsibility
A minimum of 5 years of related work experience
Candidates must pass a drug screen, excluding THC.

Nice To Haves

Advanced experience with NISC
Advanced experience with Calix

Responsibilities

Provide clear direction and oversight to direct and indirect reports to deliver an exceptional customer experience
Responsible for all aspects of OSP, ISP, Mapping and Engineering, and Warehouse including department organization, staffing, employee development, records, short and long-range planning
Manage, train and provide clear oversight related to the installation and repair of the ISP and OSP equipment, fiber, and VoIP networks
Provide oversight and training of warehouse material procurement and inventory management, including issuing requisitions, receiving and issuing materials, labeling, and stocking shelves
Assist in the development of OPEX and CAPEX budgets and maintaining fiduciary responsibility in meeting financial goals and objectives
Provide timely and accurate analysis of department budgets within assigned area(s) of responsibility, consider project proposals and business trends
Creates, maintains, and enforces standards and procedures for implementing technical solutions to ensure consistency and sustainability of those solutions
Establishes and maintains procedures, processes and timelines that promote the efficient attainment of work goals and objectives within the work group
Responsible for coordination and resource allocation of assigned projects and ensuring proper technology planning, scheduling, and implementation are completed timely and accurately
Responsible for active participation in the strategic planning process as a member of the management team by providing support of company initiatives, maintaining confidentiality, taking initiative to propose policies and programs that contribute to the company's success, and accepting accountability for participation.
Implement training programs, mentor, coach, develop, discipline and provide corrective action as necessary
Responsible for the health, welfare and safety of assigned direct reports
Oversee and ensure proper maintenance of assigned fleet vehicles
Research and develop new products and services in collaboration with other members of the leadership team
In concert with leadership peers, develop progressive and proactive programs to provide motivation, incentives and rewards to enhance employee satisfaction and overall performance
Consider regulatory changes affecting revenue requirements
Promptly respond to customer needs and complaints which could affect the reputation of the company
Other duties as assigned