Plant IT Service Desk Supervisor

Slate Auto•Warsaw, IN

1d•$62,871 - $94,306•Onsite

About The Position

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV/conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager.

Requirements

5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity
Proven ability to stay hands-on while managing a team — this role requires both
Strong Windows 11 troubleshooting and endpoint management skills
Experience with Microsoft 365 and Entra ID / Azure Active Directory
Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools)
Experience with IT service management platforms — Jira Service Management
Solid networking fundamentals: DNS, DHCP, VLANs, Wi-Fi, and basic switching
Strong communication skills — able to explain technical issues clearly to non-technical stakeholders
Ability to critical think and make decisions in a fast-paced environment
Must have the ability to lift up to 35 pounds.
Must have the ability to stand, walk, and perform repetitive tasks for extended periods.

Responsibilities

Serve as the primary escalation point for plant IT issues & projects — taking tickets, not just reviewing them and not just delegating work
Troubleshoot and resolve hardware, software, network, and AV issues end-to-end
Deploy, image, and configure Windows endpoints using Microsoft Intune
Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees
Maintain conference rooms, shared workstations, and production-floor IT equipment
Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices
Supervise and mentor a team of Desktop technicians at the Warsaw plant
Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence
Conduct regular 1:1s, provide coaching, and support career development for your team
Own shift coverage and on-call scheduling for plant IT support hours
Document technician performance and contribute to performance reviews
Maintain the Warsaw plant IT asset inventory — accurately tracked from procurement through disposition
Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi-Fi access points in coordination with the network team
Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues
Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval
Ensure endpoint compliance and patching health through NinjaOne RMM
Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures
Serve as the primary IT point of contact for plant operations, HR, and facilities leadership
Escalate complex issues to the IT Manager with clear, well-documented context
Participate in plant leadership meetings to surface IT risks and upcoming needs
Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant