Plant Care Specialist

Planteria Group•Hoboken, NJ

19h•Hybrid

About The Position

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be. We have grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we have partnered with some of the UKs, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls. Our success is driven by a fantastic team of 185 employees internationally, and we are continuing to expand. We are now looking for enthusiastic individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design. Your Impact: Your role focuses on looking after our plant installations in our client premises primarily in Hoboken, New Jersey and surrounding areas. As a Plant Care Specialist, you will deliver exceptionally high standards of plant maintenance and customer service across your client sites. You will act as a point of technical expertise for our clients and your peers, ensuring plant quality, service excellence, and consistently strong NPS (Net Promoter Score) performance. This is an independent role which will involve earlier starts, travel and taking ownership for plant maintenance at several client sites on a roster.

Requirements

Great communication skills: You’re confident speaking with clients and colleagues, and you know how to make people feel valued.
Customer service expertise: You take pride in delivering excellent service and always go the extra mile to keep clients happy, and you have done this in previous roles.
An enthusiasm and passion for plants: You have a genuine interest in plants and the outdoors - your passion shines through in your work!
The ability to navigate multiple cities: You’re comfortable navigating the city with the use of a vehicle and public transport.
An explorer’s mindset: You can easily orient yourself in large office buildings and outdoor spaces, making sure every display gets the care it deserves.
The ability to take on a physically active role: You’re able to use watering cans, stepladders, and stools as part of your daily routine, and you enjoy being on the move.
Ability to travel around Hoboken, New Jersey - You have good access to transport links and a vehicle.
A full driving license.

Nice To Haves

If you feel that you do not quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!

Responsibilities

Maintain Stunning Indoor and Outdoor Displays: You’ll be responsible for caring for a variety of internal and external plant displays at multiple client sites each day, ensuring every location looks its absolute best.
Deliver Exceptional Customer Service: You’ll be the friendly face our clients see, providing excellent service, completing site reports, and keeping accurate records using our company systems - all crucial to maintaining strong NPS results across the region.
Collaborate with a Supportive Team: Work closely with the Operations Manager to ensure all routes are completed efficiently and to the highest standards. As a specialist, you will also be a pillar for sharing knowledge, problem-solving, and helping to continually improve the service we deliver.
Champion Safety: You’ll always work safely, following all risk assessments and method statements, and helping to maintain our excellent safety record.