Plant Care Specialist

Planteria US Inc.•Mountain View, CA

10d•$48,000 - $52,000•Onsite

About The Position

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be. We have grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we have partnered with some of the UKs, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls. Our success is driven by a fantastic team of 185 employees internationally, and we are continuing to expand. We are now looking for enthusiastic individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design. Your role focuses on looking after our plant installations in our client premises primarily in San Jose or Mountain View, California and surrounding areas. As a Plant Care Specialist, you will deliver exceptionally high standards of plant maintenance and customer service across your client sites. You will act as a point of technical expertise for our clients and your peers, ensuring plant quality, service excellence, and consistently strong NPS (Net Promoter Score) performance. This is an independent role which will involve earlier starts, travel and taking ownership for plant maintenance at several client sites on a roster.

Requirements

Great communication skills: Confident speaking with clients and colleagues.
Customer service expertise: Pride in delivering excellent service and going the extra mile to keep clients happy.
An enthusiasm and passion for plants: Genuine interest in plants and the outdoors.
Ability to navigate multiple cities: Comfortable navigating the city with the use of a vehicle and/or public transport.
An explorer’s mindset: Ability to easily orient yourself in large office buildings and outdoor spaces.
Ability to take on a physically active role: Able to use watering cans, stepladders, and stools as part of your daily routine.
Ability to travel around San Jose or Mountainview, CA.
Good access to transport links and a vehicle.
A full driving license.

Responsibilities

Caring for a variety of internal and external plant displays at multiple client sites each day, ensuring every location looks its absolute best.
Providing excellent customer service, completing site reports, and keeping accurate records using company systems.
Working closely with the Operations Manager to ensure all routes are completed efficiently and to the highest standards.
Sharing knowledge, problem-solving, and helping to continually improve the service delivered.
Working safely, following all risk assessments and method statements, and helping to maintain the company's safety record.