In Plant Account Manager - Environmental / Hazwaste

Republic Services•Houston, TX

32d•Onsite

About The Position

The In-Plant Account Manager provides direct support and leadership to an in-plant services team to ensure the timely and effective service and bidding of new lines of business to the assigned customer(s). This role reports to and works in an assigned customer facility daily. The In-Plant Account Manager collaborates closely with sales, administrative and operational teams to execute a market strategy to drive functional excellence, budget achievement and revenue growth. The In-Plant Account Manager oversees all matters related to the assigned operations, implements effective safety and accident prevention programs, leads all operations to ensure compliance with standards and drives change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the operation of the business.

Requirements

Strong process and project management skills or certification.
Experience managing multiple and competing stakeholder requirements.
Excellent communication and self-motivation skills.
Able to create, document and maintain site specific environmental, health and safety and hazardous materials management training manuals.
High level of analysis and problem-solving skills.
Minimum of 2 years of supervisory or management experience or participation in Republic Services’ management trainee program.
An in-depth knowledge and understanding of in-plant service operations and regulatory requirements of small and large quantity generators.
Ability to obtain and maintain required credentials for access to the customer facility.

Responsibilities

Hires, trains, mentors, develops, schedules work, directs, manages performance, and performs other responsibilities related to the management of the in-plant services team.
Manages processes and procedures to drive operational excellence for all touch points in the customer experience including customer inquiries, problem resolution, securing price increases, selling new lines of business, and retaining existing account(s).
Defines expectations for service teams regarding service level goals, individual and team performance goals, quality assurance targets and productivity levels. Leads and motivates the team to meet those service goals accordingly.
Creates, documents, implements and manages an audit process for all assigned in-plant programs.
Works with in-plant customers, third party vendors and the in-plant services team to ensure assigned programs are succeeding when it comes to vendor reduction, cost effectiveness, sustainability, regulatory compliance, and reduced liability.
Maintains and chairs a regular cadence of meetings with customer and in-plant service team to review performance against established KPI’s. If performance isn’t satisfactory, works with the customer and in-plant service team to ensure that root causes are identified and addressed via corrective actions and provide follow-up.
Collaborates with the customer and in-plant services team to identify and take advantage of opportunities for waste minimization as well as revenue growth.
Leads all matters related to operations to ensure overall operations meet safety, compliance, and P&L objectives. This role will have full P&L responsibility for the customer(s) accounts and operations within the assigned facility.
Builds strong relationships and provides client service expertise to support functional counterparts within the team.
Works closely with division, area, or corporate personnel to evaluate changes in business processes/procedures and implement appropriate action plans.
Maintains and delivers accurate, timely and effective reporting and analysis of in-plant service metrics and activities.
Manages relationship with all outside contractors.
Performs other job-related duties as assigned or apparent.