Planogram Quality Assurance Specialist

Strategic Retail Partners•Denver, CO

9d•Remote

About The Position

This role is responsible for managing and responding to call center inquiries, texts, and help desk tickets related to planograms (POGs) and store inventory. The position oversees the creation, execution, and maintenance of POGs while enforcing controls and assessing inventory impacts. It partners cross-functionally to support projects, ensure timelines are met, and manage updates or removals tied to new store openings, store closures and product lifecycle changes. The role also analyzes ad-hoc reports in Tableau to generate insights and support decision-making. The ideal candidate brings strong Excel skills and understanding of planograms, excellent customer service skills, and is a detail-oriented, organized self-starter with strong analytical and communication abilities.

Requirements

Strong Excel skills with intermediate proficiency is required.
Planogram knowledge/experience is required.
Excellent verbal and written communication skills and customer service skills.
Self-starter, critical thinker, organized, detail orientated and strong time management skills.
Ability to analyze data.
Proficient in Microsoft Office.
Home office space is required.

Nice To Haves

Call Center or help desk experience preferred.

Responsibilities

Monitor, maintain and respond to call center inquiries, texts and help desk tickets related to planograms (POG) and store inventory.
Provide and enforce controls over POG creation and updates and recognize inventory impacts.
Build and execute all POGs.
Partner with other departments on projects and implement timelines.
Monitor and maintain POG updates and removals for store closings.
Analyze ad-hoc reports from Tableau.