Sr Planning Lead
About The Position
The Planning Lead within the Patient Experience (PX) Delivery Operations Management Group serves as the strategic operational backbone supporting transformative patient access programs, brand launches, and line extensions. This role operates as a strategic partner and trusted liaison across brand teams, field reimbursement, and technical partners to bring complex commercial and access initiatives from ideation to flawless execution. The role involves driving strategic end-to-end program delivery, leading organizational change management (OCM), optimizing cross-functional operations, managing business and systems impact, bridging technology and patient services, and delivering operational readiness and training. The individual demonstrates independence in leading strategy and execution, interacts with senior team members, generates new ideas, possesses outstanding time management and organizational skills, has strong influencing and negotiation skills, works across teams without guidance, and solves dynamic and complex problems independently.
Requirements
- Bachelor’s degree
- 8 + years of relevant professional experience in biotechnology or pharmaceutical industries
- PMP certification
- Previous work experience in planning, process improvement, and/or project management in healthcare/healthcare reimbursement
- Extensive project management experience with patient databases and/or call center systems and technologies
- Experience with pre-launch drugs
- Ability to build collaborative working relationships throughout all levels of organization
- An awareness of issues, trends, and needs in healthcare reimbursement and the managed care environment
Responsibilities
- Architect, govern, and execute comprehensive project plans for high-impact PX initiatives, new product launches, and line extensions across cross-functional matrix teams.
- Champion and deliver structured OCM frameworks across the PX Delivery ecosystem to ensure lasting operational adoption and seamless transitions.
- Partner with Field Reimbursement Managers (FRMs), Access Solutions, and brand leadership to identify process bottlenecks, enhance patient workflows, and implement scalable operational solutions.
- Assess upstream and downstream implications of system, regulatory, and procedural changes across business operations, establishing proactive mitigation strategies.
- Align internal informatics teams and external technology vendors to build, optimize, and maintain reliable departmental patient platforms, databases, and contact center technologies.
- Design and support enterprise training and readiness roadmaps that equip commercial teams and cross-functional partners for launch day and beyond.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Qualifies for benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
