Maximo Manager

JLL•Detroit, MI

7d•Onsite

About The Position

The Planner/Scheduler Manager provides strategic leadership and daily operational oversight of the maintenance, housekeeping, and indirect materials management functions for a corporate facility. This role ensures the safe and effective maintenance of building systems, delivers exceptional tenant service, and manages the preventative maintenance program to maximize equipment uptime and lifecycle performance. The Planner/Scheduler Manager partners closely with the Senior Facility Manager and client Facility Area Manager to achieve operational excellence and client satisfaction.

Requirements

6+ years of facilities management experience in corporate environment, third-party service provider, or consulting capacity
Strong leadership and people management skills with proven ability to develop high-performing teams
Proficiency with Computerized Maintenance Management Systems (CMMS)
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
Strong interpersonal and communication skills with ability to present to diverse audiences
Excellent problem-solving abilities and analytical thinking
Proven record of delivering exceptional internal and external customer service
Demonstrated ability to develop successful relationships and influence stakeholders at all levels
Knowledge of standard business and accounting practices
Ability to manage competing priorities in fast-paced environment
Flexibility to work alternative schedules including weekends as needed to meet facility requirements

Nice To Haves

Experience managing both technical and administrative staff in multi-site environments
Knowledge of building systems (HVAC, electrical, plumbing, life safety)
Familiarity with real estate operations, telecommunications, and furniture management
Experience with budget development and financial forecasting
Professional certifications (CFM, FMP, or similar)
Background in supplier/vendor management program development
Experience with sustainability and energy management initiatives
Lean or Six Sigma process improvement training

Responsibilities

Lead and develop facilities staff to deliver expected service levels within prescribed budgets
Manage work assignments for building technicians, vendors, and contractors
Provide coaching and performance management to direct reports throughout the year to achieve objectives and develop professional skills
Address employee performance issues promptly and effectively
Pursue training resources to improve team capabilities and technical competencies
Oversee preventative maintenance program to ensure building systems meet or exceed rated uptime and lifecycle expectations
Perform daily facility inspections and coordinate outstanding projects with operations team
Manage contractor activities on-site, ensuring compliance with all JLL and client policies
Oversee overall service delivery of contracted services and vendor management programs
Ensure all safety, compliance, and service delivery standards are met consistently
Ensure client satisfaction by providing seamless interface between client real estate organization and facilities operations
Interface directly with building occupants and tenants to resolve site issues
Manage client expectations through leadership, responsiveness, and creative problem-solving
Provide lead role in monitoring and increasing customer satisfaction
Collaborate with JLL teams on lease administration and tenant coordination
Prepare and manage monthly operating budgets and forecasts
Complete monthly variance reports and analyze budget performance
Recommend capital improvements and prepare operating budget reports
Oversee monthly, quarterly, and annual reporting requirements based on client needs
Complete all facilities-related reports accurately and on time following client record-keeping policies
Follow annual performance plan and accomplish Key Performance Indicators per client Performance Agreement
Ensure compliance with JLL and client audit standards
Implement and maintain JLL and client safety programs
Share innovations and best practices with JLL Facilities Management teams
Maintain knowledge of standard business accounting practices and real estate operations