Planned Maintenance Lead (Night Shift)

Cirrascale Cloud Services • Austin, TX

8d • $80,000 - $90,000 • Onsite

About The Position

The After-Hours Planned Maintenance Lead (Data Center Operations) serves as the primary technical gatekeeper, change coordinator, and governance lead for nighttime data center operations. This advanced role blends the technical expertise of a senior NOC contributor with the strict, process-driven oversight required to manage complex, high-stakes infrastructure maintenance. The primary focus of this position is the comprehensive, end-to-end lifecycle management of all Planned Maintenances (PMs). Working non-traditional after-hours shifts, you will ensure all scheduled internal, carrier, and vendor activities are rigorously vetted, tracked, risk-mitigated, and seamlessly executed without unplanned impact to clients, while simultaneously guiding junior shift technicians through standard operating procedures.

Requirements

• 4+ years of hands-on experience in a Network Operations Center (NOC), Change Management Group, Data Center Operations, or high-tier enterprise infrastructure environment, with a demonstrable track record of overseeing complex maintenance windows.
• High-level mastery of enterprise Jira instances or change management tools (e.g., ServiceNow), including detailed field auditing, custom queue filtering, and task linking.
• Deep familiarity with Linux/Unix command-line interfaces, shell navigation, and basic scripting skills (Bash, Python, or similar configurations) for manual task reduction during maintenance testing.
• Practical understanding of basic routing/switching models, structuring of network cables, system virtualization, SAN storage frameworks, power grids, and cooling metrics.
• Exceptional English verbal and written capabilities, featuring a proven track record of synthesizing stressful technical infrastructure disruptions into calm, structured customer updates.
• Ultimate flexibility to work dedicated, non-traditional after-hours schedules, consisting of consistent night shifts, rotating weekends, and holidays to align with standard maintenance windows.

Nice To Haves

• Possession of or actively pursuing ITIL Foundation (or higher) with a focus on Change Management, alongside intermediate industry certifications (e.g., CCNA, CompTIA Network+/Linux+, LPI, or specialized infrastructure certificates).

Responsibilities

• Serve as the final arbiter for incoming vendor, carrier, and internal engineering maintenance notices. Audit complex technical notifications to dissect and verify the exact scope, chronological windows, geographic locations, and equipment impact levels.
• Own the translation of raw technical maintenance advisories into highly structured, detailed Jira tickets and change requests. Ensure absolute tracking precision of execution dates, specific data center suites, circuit IDs, physical/virtual server dependencies, fallback windows, and vendor escalation paths.
• Utilize internal data center monitoring systems, network topology maps, and asset management platforms to identify the exact customer cross-connects, VLANs, and hardware instances affected by upcoming maintenance windows. Assess risk profiles and verify that backup links or redundant pathways are operational prior to window commencement.
• Draft and dispatch explicit, audience-appropriate technical notices to affected enterprise clients and internal executive stakeholders. Translate intricate multi-layered networking updates into clear customer-facing updates regarding potential service degradation or downtime. Deliver clear "All Clear" or rollback notices post-maintenance.
• Author, review, and continuously optimize data center operational maintenance runbooks, pre/post-maintenance health checks, and Knowledge Base articles to streamline the execution of repeated or routine maintenance schedules.
• Utilize a strong command-line working knowledge of Linux environments to execute specialized scripts that gather real-time system and environmental health telemetry immediately before and after vendor windows.
• Write, troubleshoot, and optimize Bash or Python scripts aimed at reducing repetitive manual verification tasks during maintenance setup and post-window handoffs.
• Leverage enterprise network and data center monitoring platforms to actively isolate infrastructure alerts from expected maintenance noises, preventing false-positive escalations while maintaining total visibility on un-related anomalies.
• Act as the premier after-hours technical point of contact for unpredicted data center infrastructure degradation or failure occurring inside or outside a maintenance window (power, environmental dependencies, routing loops, or fiber cuts).
• Perform advanced incident isolation and diagnostics when a maintenance window goes out of scope. Swiftly execute and coordinate fallback/rollback procedures with vendors to protect client SLAs.
• Own the end-to-end incident management pipeline during high-pressure window overruns. Package thorough diagnostic timelines and technical context to cleanly escalate to Tier IV engineering, physical facilities teams, or external carriers to accelerate Service Level Agreement (SLA) restorations.
• Provide ongoing technical mentorship and peer reviews to junior NOC Technicians. Validate the accuracy of their PM ticket documentation, customer communications, and script execution to elevate overall shift competency and adherence to change management policies.
• Serve as the strategic midnight liaison between Infrastructure Engineering, Customer Support, DevOps, Facilities management, and external vendor teams, ensuring PM action items are pursued proactively.
• Deliver meticulously structured, comprehensive shift reports summarizing the outcomes, open windows, rollbacks, and unresolved issues of all planned maintenance and incident pipelines to incoming daytime teams.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed