Planificateur CVAC /HVAC scheduler / Dispatcher

Johnson Controls • Montreal, QC

49d • $25 - $31 • Onsite

About The Position

Construisons un meilleur demain ensemble! En tant que leader mondial des bâtiments intelligents, sains et durables, notre mission est de réinventer la performance des bâtiments au service des personnes, des lieux et de la planète. Joignez-vous à une équipe gagnante qui vous permet de construire votre meilleur avenir! Nos équipes sont particulièrement bien placées pour soutenir une multitude d’industries à travers le monde. Vous aurez l’occasion de vous développer grâce à des projets de travail significatifs et à des opportunités d’apprentissage. Nous nous efforçons d’offrir à nos employés une expérience, axée sur le soutien de leur bien-être physique, financier et émotionnel. Devenez membre de la famille Johnson Controls et prospèrez dans une culture d’entreprise stimulante où votre voix et vos idées seront entendues - votre prochaine grande opportunité est à quelques clics ! Ce que vous ferez Sous la supervision directe du responsable des ressources de secteur, coordination des ressources clients CVA C reçoit et planifie les appels de service des clients. Il/elle gère l’horaire des techniciens et mécaniciens assignés. Il/elle s’assure que la planification permet l’achèvement en temps opportun de la maintenance préventive et qu’elle est conforme aux objectifs mensuels de prévision. Il/elle effectue un compte rendu quotidien des activités des techniciens/mécaniciens assignés et coordonne avec eux afin de résoudre rapidement les problèmes. Il/elle collabore efficacement avec le/la gestionnaire de l’équipe de service afin de garantir que les travaux techniques sont réalisés dans des délais raisonnables et selon les attentes du client. Il/elle analyse et évalue la performance de l’équipe technique et apporte les ajustements nécessaires afin d’améliorer la satisfaction client de manière rentable. Il/elle évalue l’achèvement des travaux et collabore avec les coordonnateurs de facturation client et les coordonnateurs du soutien client afin de faire progresser les travaux terminés dans les processus d’affaires appropriés. How you will do it This is not a remote position; you will be onsite. Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily. Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits – on time. Parts ordering/PO creation support. Start-up support. Customer PO confirmation. WIP Management. Reconcile exceptions (SIR and AP). Attend weekly planning/scheduling meetings. Assist with monitoring of time and expense reporting submission. Review and correct unassociated time for timesheets for technicians. Other duties and administrative activities as assigned.

Requirements

• High school diploma or equivalent required.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Nice To Haves

• Two to five years of service industry experience and/or service scheduling.
• Associate degree.
• Experience and/or basic project accounting or costing principles.

Responsibilities

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules.
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees