Plan Automation Lead Analyst - Evernorth - Remote

Cigna Healthcare • Pennsylvania Work at Home, PA

2d • Remote

About The Position

The Plan Automation Lead Analyst owns plan build, configuration, and ongoing maintenance across administrative platforms supporting in‑force and newly implemented Supplemental Health business. The role partners with cross‑functional, geographically distributed teams to deliver client commitments, ensure operational readiness, and perform testing and validation for product enhancements. The position also supports onboarding and mentoring, works independently, and escalates complex issues to subject‑matter experts as needed.

Requirements

• High school diploma or GED - required
• Demonstrated proficiency using system-based applications and Microsoft Office Suite tools - required
• Ability to consistently perform high quality, accurate data entry in a fast‑paced, transactional environment - highly preferred
• Strong verbal and written communication and organizational skills, with the ability to interact effectively across levels and functions – required
• Ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment - required
• Strong analytical and problem-solving skills, required
• Occasional schedule flexibility to support client deliverables, production deployments/go-lives, or time-sensitive issue resolution - required

Nice To Haves

• bachelor’s degree - preferred
• Experience with Supplemental Health plan design and implementation, including platform configuration, testing and documentation, in a regulated environment - preferred
• Ability to work independently and comply with the company code of conduct - preferred

Responsibilities

• Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live
• Proactively communicate risks, issues, and delays, and maintain clear documentation of status, decisions, and impacts
• Collaborate with team members and matrix partners to deliver commitments and build strong working relationships
• Apply working knowledge of end‑to‑end implementation and maintenance processes to improve procedures, controls, and overall operational efficiency
• Identify and recommend opportunities to streamline workflows, reduce rework, and support best practices
• Support team skill development and knowledge sharing through collaboration and peer mentoring
• Support departmental and enterprise initiatives, including process enhancements and change management efforts
• Demonstrate proficiency in core competencies, incorporating feedback to strengthen technical execution and performance

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED