Placement Coordinator - Here4You

BILL WILSON CENTER•San Jose, CA

2d•$26 - $27•Onsite

About The Position

The Here 4 You Call Center is part of Santa Clara County’s Continuum of Care (CoC), a collaboration of county services for families and individuals who are homeless or at risk of homelessness. We conduct over the phone intakes and provide shelter referrals. Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center!

Requirements

High School diploma or equivalent
Requires flexibility to work independently and in a team-based setting.
Must create a safe and non-judgmental space for all individuals seeking support.
Capable of performing data entry tasks in computerized database environments.
Driving is a requirement of the job (valid California driver’s license with access to a personal vehicle that can be used for company business and current personal automobile insurance).
Current CPR and First Aid Certification required (or completed within 30 days of hire).
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Ability to work with basic mathematical concepts as required for reporting.
Able to think through real-world problems and find solutions, even when there isn’t one clear or standard way to handle the situation.
Can follow directions that might be given in writing, spoken out loud, shown in a picture or diagram, or laid out in a schedule.
Knowledge of Internet software; Spreadsheet software and Word Processing software.

Nice To Haves

Insight into homelessness and/or a combination of lived experience, education, and work in the social services sector.
Internet research skills are a plus.

Responsibilities

Answer routine and emergency phone calls related to individuals seeking shelter placement.
Collect personal information needed for intakes utilizing HIPAA best practices.
Collaboration within BWC operations and other agencies to determine appropriate placement for clients.
Determine appropriate emergency shelter placement and process referrals to homeless service providers.
Coordinate hospital discharge placement requests with medical personnel.
Provide information to callers related to homeless services in Santa Clara County.
Recommend callers to other service agencies as necessary.
Learn & develop best practices such trauma informed care, HIPAA compliance & suicide screening.
Enter all data into HMIS: logging calls, services, outcomes, transportation, etc.
Engages BWC Management promptly on urgent issues to ensure effective, inclusive, and timely responses.
Coordinate transportation as needed.
Additional duties as assigned.