Oakland Chinatown Place Manager - No open roles (Bilingual: Cantonese/Mandarin)
About The Position
District Works Place Managers are frontline staff, brand representatives, and field professionals who keep public spaces clean, safe, and welcoming. This active, public-facing role requires standing, walking, and working outdoors in all conditions while providing radical hospitality, our version of exceptional customer service. Place Managers may be assigned to our program serving BART stations, deployed to district routes in downtown Oakland or Oakland Chinatown, or assigned to Maintenance and Technician Services operations. While responsibilities vary by program, all Place Managers are expected to show up on time, follow company policies and procedures, maintain a professional appearance and attitude, and serve the community with dignity, care, and respect.
Requirements
- Stable employment history with no unexplained gaps longer than 6 months.
- Strong people skills, impeccable communication, and customer service are required.
- Comfort using digital devices (tablets/phones) and accountability for company-issued equipment.
- Physically able to stand for long periods of time, walk 10–12 miles daily, and be able to lift 50 lbs.
- Able to perform repetitive tasks and work outdoors year-round.
- Ability to adhere to strict time management and expectations with a verifiable performance history of outstanding attendance, punctuality, and reliable employment records.
- Able to wear a uniform professionally with impeccable self-care and grooming routines.
- Impeccable focus on safety.
- Valid California Driver’s License with a clean DMV record (required for MATS).
Nice To Haves
- OSHA-10 or OSHA-30 certification.
- Multilingual skills (Spanish and Cantonese preferred).
- Knowledge of Business Improvement Districts (BIDs), Community Benefit Districts (CBDs), or public space management, like transportation hubs, parks, and plazas.
- Experience in Customer service, hospitality, ambassador roles, or transit/public infrastructure environments.
- Familiarity with the Urban Place Management industry.
Responsibilities
- Keep public spaces clean, safe, and welcoming.
- Provide radical hospitality (exceptional customer service).
- Show up on time.
- Follow company policies and procedures.
- Maintain a professional appearance and attitude.
- Serve the community with dignity, care, and respect.
- Follow all OSHA guidelines and site safety protocols.
- Wear uniform daily to the highest standard of presentation.
- Report hazards, incidents, or unsafe conditions immediately.
- Maintain equipment and tools clean, safe, and ready to use.
- Be device-free while on duty (no personal phone/media use).
- Be respectful, patient, and kind with all community members.
- Be dedicated to community service and public space care.
- Maintain boundaries and confidentiality when working with vulnerable populations.
- Be compassionate and patient with individuals facing mental health or housing challenges.
- Be calm, solution-oriented, and adaptable in crisis or stressful situations.
- Be emotionally steady, open to coaching, and accountable for performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
