PIV General Clerk I

Crossroads Talent Solutions•Silver Spring, MD

8d•Onsite

About The Position

Crossroads Talent Solutions is seeking a professional and customer-focused PIV General Clerk I to support NOAA's Silver Spring Headquarters Badging and Credential Center. This position primarily serves as the Main Lobby Receptionist, providing front-desk customer service, visitor processing, telephone support, administrative assistance, and support for NOAA's credentialing operations. The General Clerk I will interact daily with a diverse population that may include federal employees, contractors, NOAA scientists and administrators, students, active-duty military personnel, retirees, dependents, and visitors. The position requires professionalism, discretion, attention to detail, and a strong commitment to customer service.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Ability to communicate professionally with federal employees, contractors, military personnel, and members of the public.
Strong organizational skills and attention to detail.
Ability to handle multiple responsibilities in a fast-paced environment.
Ability to establish priorities and meet deadlines.
Ability to exercise discretion, tact, diplomacy, and professionalism when handling sensitive matters.
Ability to work independently as well as collaboratively within a team environment.
Proficiency with Microsoft Office applications and general computer/database systems.
Ability to review records and documentation for accuracy and completeness.
Must be a U.S. Citizen.
Must possess an active Public Trust security clearance or be able to obtain one.
Must comply with NOAA and federal facility security, identification, access, safety, and conduct requirements.
Must safeguard Personally Identifiable Information (PII), Sensitive But Unclassified (SBU) information, and other protected or proprietary information in accordance with applicable federal requirements.

Responsibilities

Greet and receive incoming customers and visitors in a professional and courteous manner.
Log incoming customers and coordinate or call for escorts when required.
Manage a multi-line telephone system, including answering incoming calls, transferring calls, and recording clear and accurate messages.
Respond to routine questions and inquiries received by telephone and email.
Provide administrative support to the NOAA Badging and Credential Center.
Assist with maintaining badging equipment, office supplies, inventory, and routine office communications.
Collect identification cards from departing employees and contractors and assist with required termination actions.
Develop and maintain organized filing and recordkeeping systems.
Enter and maintain computerized records in government databases and Microsoft-based applications as required.
Operate standard office equipment to prepare, compile, organize, and distribute information.
Provide backup and general administrative support to other Badging Center personnel as needed.
Perform other general clerical and administrative duties as assigned.