Pit Lead

North Metro Harness Ini • Forest Lake, MN

5d • $23 - $25 • Onsite

About The Position

The Pit Lead ensures employees are providing excellent customer service and supervises personnel working in their respective areas.

Requirements

• High school diploma or equivalent preferred.
• Minimum of 1 to 3 years of Casino Games experience.
• Ability to be on your feet for long periods of time.
• Ability to handle stressful situations and noisy conditions, while maintaining a calm and professional demeanor at all times.
• Must maintain a calm and patient attitude when coaching individuals or while handling difficult customers and employees.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Communication - Ability to communicate effectively with others using spoken word.
• Customer Oriented - Ability to take care of the customers' needs and exhibit a cheerful demeanor toward others while following company procedures.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Safety - Ability to identify and correct conditions that affect employee safety.

Responsibilities

• Preserves the integrity of the games by providing close oversight of employees and guests in respective area, while continually maintaining observation for dealer/player misconduct.
• Enforces performance standards, policies and procedures related to Pit Games, ensuring compliance with the gaming regulations.
• Enforce and support company policy with knowledge and understanding of all Running Aces approved Pit Games, while holding extensive knowledge of department processes.
• Continuously observes games in progress for possible irregularities in player or dealer conduct.
• Maintain positive customer relations, evaluate play and extend complimentary services when appropriate.
• Monitors and assists in changing of cards and performing table fills/credits.
• Assists the Pit Manager when counting cards and secures the card control cabinet.
• Maintains knowledge of current Casino promotions.
• Maintains a visual presence on the casino floor at all times, while walking the entirety of the pit area(s) assigned to continuously monitor fellow employees and guests.
• Abilities to make impartial and unbiased decisions surrounding problems and/or errors.
• Communicate to Pit and/or Shift Manager any irregularities or discrepancies that occur on a table or with a guest.
• Ability to effectively coach individuals on company and departmental policy/procedure violations.
• Must know and adhere to all game protection policies.
• Perform additional duties as assigned.

Benefits

• Medical, Vision, and Dental Benefits for full-time positions
• 401k
• Employee discount
• Paid Time off (PTO, sick, bereavement, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED