Pipeline Branch Manager- Washington DC

M&T Bank•Washington, DC

2d•Onsite

About The Position

This is a pipeline requisition used for sourcing candidates and keeping their information on file for future suitable positions. The role requires strong leadership and branch banking experience, with a minimum of 2 years as a Banking Branch Manager. Experience with business development and community involvement is essential. The Branch Manager is responsible for the overall success of the branch's operating model, encompassing customer and employee experience, digital engagement, transactions, operations, servicing, and sales. This role also includes personal production responsibility.

Requirements

Minimum of 2 years plus as Banking Branch Manager.
Experience with business development.
Experience with community involvement.
Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
Minimum three years sales experience.
Minimum two years’ managerial experience or proven leadership abilities.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified.
Precision Leadership Certified.
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.

Nice To Haves

Bi-lingual/Spanish preferred.
Demonstrated sales/business development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.

Responsibilities

Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
Leads team through coaching, performance management, and setting priorities.
Builds and develops branch staff.
Identifies Retail and Business Banking customer needs through the M&T sales processes, using tools and resources to assist customers with short and long-term solutions.
Proactively prospects and grows Business Banking relationships through outreach.
Builds the bank’s presence in the community.
Conducts interviews and selects employees based on staffing model.
Actively models and coaches customer service and needs determination behaviors.
Reinforces and maintains accountability for execution of Retail strategy.
Ensures operational and requirements are maintained, including consumer and business banking guidelines.
Ensures compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets.
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
Provides coaching and guidance to improve and reduce future problem resolution/escalations.
Engages with all team members and business partners as appropriate.
Independently processes all Business Banking loan requests up to $100,000.
Proactively bundles products and services as appropriate.
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
Maintains M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
Completes other related duties as assigned.
Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Establishes and maintains federal registration requirements outlined in the SAFE Act.
Stays current on operational, product, and system changes/enhancements, and demonstrates good risk management decisions.
Maintains minimum insurance licensing expectations as outlined in the MTS Licensed Banker Academy document.
Meets Business Banking Specialist minimum expectations set by both the Branch and Retail Regional Manager.
Spends time servicing existing customers and the majority of time growing the business through proactive sales and outside calling activities.
Builds productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
Takes full ownership of customer issues until they are completely resolved.
Generally has direct reporting responsibility for branch staff.