Pipeline Assistant Manager

Indus Administrative Services LLC•Houston, TX

About The Position

Indus Management Group is a Houston property management company specializing in renovating and restoring distressed multifamily properties. Founded after its first acquisition in 2002, the company manages 38 apartment complexes and more than 10,000 units in the Houston area, focusing on Class B and C properties and converting distressed properties into uplifted communities. The Assistant Manager supports the Property Manager with day-to-day property operations and serves as the second-in-command in the Property Manager’s absence. The role oversees financial administration, delinquency collection, records, make-readies, maintenance, and rehab projects, while responding to residents and prospects and helping lead onsite employees.

Requirements

High school diploma or GED.
At least two years of related multifamily property management experience.
Valid state driver’s license.
Fluency in English and Spanish.
Effective interpersonal, communication, and customer service skills.
Technological proficiency, including proficiency with Microsoft Office Suite.
Ability to lead onsite property management employees.
Knowledge of applicable federal, state, and city regulations concerning Fair Housing, health and safety policies and procedures, and other aspects of residential and multifamily property management.

Nice To Haves

Some experience using property management software is preferred.
Proficiency with Entrata is a plus.

Responsibilities

Serve as second-in-command for the property in the absence of the Property Manager.
Assist with recruitment, onboarding, training, and development of onsite employees.
Oversee property accounting administration, including maintaining financial records and resident ledgers.
Communicate with residents and collect delinquency in a timely manner through regular notices, lockouts, and evictions as required.
Conduct financial move-outs by walking apartments and ensuring deposits are effectively processed.
Process deposit and refund requests in collaboration with the corporate office.
Respond to prospect and resident inquiries about property services, accounts, and related matters.
Lead the make-ready process and walk units to ensure turnover is completed in a timely manner.
Manage the maintenance department and coordinate work orders with appropriate staff or vendors.
Monitor property rehab projects and ensure their timely execution.
Perform other duties as assigned.