Pipeline Account Manager II

Pennymac • Carrollton, TX

5h • Onsite

About The Position

The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions to meet all service level agreements. As the Pipeline Accounts Manager, you will serve as the central point of contact for clients on PNMAC products, programs, and services as well as all fulfillment issues, status questions, and loan level problem solving.

Requirements

• Bachelor’s degree or higher in Business Administration, Finance or related field or applicable direct industry experience
• 5+ years of mortgage loan processing experience with contemporary knowledge of mortgage industry and operational practices
• Functional understanding of applicable Federal, state and local lending regulations
• Basic software proficiency including Microsoft Office Suite

Responsibilities

• Conduct daily review of active pipeline and identify appropriate client follow-up actions
• Interact with external clients providing reporting highlighting items requiring action, work with clients to solve open loan level items and document system of record with actions taken
• Manage high volume, high net worth, complex client accounts
• Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions
• Identify and resolve client issues/friction and escalate to management as appropriate
• Manage individual service level agreements and turn times on all loans in the assigned pipeline
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level