Pickleball Program Supervisor

EVELYN RUBENSTEIN JEWISH COMMUNITY CENTER OF HOUSTON TEXAS • Houston, TX

1d • Onsite

About The Position

The pickleball program supervisor is responsible for coordinating pickleball programming including clinics/drills, league play, and quarterly mixers. This role involves covering the pickleball desk a minimum of 12 hours per week, ensuring courts and equipment are in good condition, and managing supplies. The supervisor will also handle member inquiries, maintain operational excellence, and adhere to safety standards. Administrative duties include promoting programs and managing reservations through software systems.

Requirements

• Strong administrative skills
• Excellent customer service skills
• Experience working in a Pickleball club
• Pickleball playing experience with knowledge of rules and etiquette
• Availability to work evenings and weekend

Responsibilities

• Develop and coordinate programming for pickleball including leagues, drills/clinics, and mixers.
• Cover the pickleball desk a minimum of 12 hours per week.
• Cover league play including coordination of matches, score keeping, and being onsite for league nights.
• Utilize software systems for day-to-day operations including assisting members with purchases, scheduling, and program enrollment.
• Deliver exceptional, proactive customer service by greeting members and guests, ensuring proper check-in procedures, and fostering a welcoming environment.
• Ensures daily operational excellence and adherence to JCC Pickleball policies and procedures.
• Handle member questions, concerns, and complaints professionally and effectively.
• Ensure cleanliness, organization, and safety standards are maintained.
• Follow all Emergency Action Plan procedures and respond appropriately to emergencies.
• Report incidents promptly to appropriate leadership.
• Communicate member feedback, operational concerns, and facility issues to the Director of Fitness or Fitness & Recreation Operations Manager in a timely manner.
• Submit quarterly programming to marketing and Salesforce team.
• Promote programs and lessons via monthly Eblast.
• Use software scheduling system and app to assist members with court reservations, purchasing drills/clinics, and lessons, and enrolling in leagues.

Benefits

• Complimentary Individual Health & Fitness Membership (access to fitness center, group exercise classes, aquatics complex, gymnasium, pickleball, adult locker rooms, and five annual guest passes)
• Discounted rate for Family Membership upgrade
• Complimentary Family Health & Fitness Membership after five consecutive years of part-time service

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed