PEM (Pickleball Experience Manager)

Center Court Pickleball Club • Phoenix, AZ

3d

About The Position

The Pickleball Experience Manager at Center Court Pickleball – Shea leads club programming and member experience, working on the courts and throughout the facility to build relationships, welcome new players, and turn visitors into regular members. The role drives ancillary revenue through programming and experience while serving as a club ambassador and upholding company culture and the quality of the pickleball experience.

The manager delivers programs, leagues, clinics, events, tournaments, and social offerings for players at all skill levels. They oversee event and tournament execution, coordinate new-member onboarding and program schedules, and promote programming through marketing, direct member interactions, and participation in club activities. They use member feedback and community trends to improve programming and satisfaction, and connect with members before, during, and after events.

The position is accountable for delivering an excellent customer experience, supporting membership growth and retention, and achieving measurable KPIs such as participation, retention, and revenue growth. The manager works with pickleball professionals and support staff, builds positive relationships with members, coaches, and partners, and mentors coaches and staff to provide strong customer experiences. The role is full-time, with a base salary of $50,000 annually and a performance-based bonus; bonus details are provided at orientation.

Requirements

• Demonstrated hands-on pickleball experience, including knowledge of rules, skill levels, player development, leagues, clinics, tournaments, and club programming.
• Proven leadership skills, including taking ownership, motivating others, making sound decisions, and leading by example.
• Self-starter who shows initiative, identifies opportunities, solves problems, and follows through without constant supervision.
• Comfort learning and using scheduling, registration, member management, CRM, point-of-sale, reporting, and communication platforms.
• Ability to follow instructions, company policies, procedures, and deadlines accurately, with attention to detail.
• Positive, dependable, accountable, solutions-oriented work ethic, with professionalism, integrity, adaptability, and willingness to help.
• Ability to build rapport, welcome new players, resolve concerns tactfully, and contribute to a friendly, inclusive club atmosphere.
• Strong communication, organization, time management, and multitasking skills; ability to coordinate events and work effectively with coaches, staff, and management.
• Bachelor’s degree in Business Administration, Marketing, Sports Management, or a related field.
• 2–4 years of experience in sales or membership management, preferably in pickleball, fitness, or hospitality.
• Track record of meeting or exceeding sales targets and driving revenue growth.
• Strong communication and interpersonal skills to engage and motivate potential members.
• Ability to manage multiple projects simultaneously.
• Passion for pickleball and commitment to promoting its growth and development.
• Proficiency in CRM software and other sales tools.
• Ability to stand for extended periods, lift up to 50 pounds, and move quickly around the facility to assist members and guests.

Responsibilities

• Drive ancillary revenue through pickleball programming and member experience.
• Serve as an ambassador for the club and foster relationships with members.
• Uphold company culture and values and maintain the integrity of the pickleball experience.
• Organize and execute internal and external events, tournaments, and social offerings.
• Deliver pickleball programs, leagues, clinics, and events tailored to all skill levels.
• Ensure facilities, equipment, and resources meet standards for functionality and presentation.
• Use customer feedback to refine programs and improve satisfaction.
• Promote participation and engagement through marketing and communications.
• Coordinate onboarding for new members and connect them with suitable programs.
• Promote and sell programming through targeted marketing, direct interactions, and participation in club activities.
• Coordinate program schedules with member needs and facility capacity, and evaluate programs against community trends and interests.
• Connect with members around events to gather insights, foster relationships, and understand member needs and experiences.
• Drive membership growth and retention through programming and customer service.
• Set and achieve KPIs for participation, retention, and revenue growth; assess and optimize programming impact.
• Work with pickleball professionals and support staff and foster respect, empowerment, and accountability.
• Build relationships with members, coaches, and key partners.
• Mentor coaches and staff to deliver strong customer experiences and program results.

Benefits

• Performance-based bonus; details provided at orientation.
• Medical, dental, and vision insurance; company covers 75% of the employee-only medical premium, with eligibility after 30 days.
• 80 hours (10 days) of PTO annually, available after 90 days of employment.
• 40 hours (5 days) of sick time annually, available after 90 days of employment.
• Six company holidays per year.
• Two floating holidays per year.
• Complimentary club membership during active employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager