Pickleball Concierge Associate

THE JEWISH COMMUNITY CENTER OF GREATER COLUMBUS•Columbus, OH

9d•$14 - $16•Onsite

About The Position

The Concierge Desk Associate serves as the welcoming face of the JCC of Greater Columbus and the Andrew Ethan Stern Pickleball Complex. This role ensures an exceptional experience for members and guests by providing warm, attentive customer service, managing daily front-desk operations, and supporting the overall flow of the facility. Ideal candidates are reliable, professional, tech-savvy, and knowledgeable about—or eager to learn—pickleball.

Requirements

Strong customer service skills with a positive, welcoming attitude.
Comfortable using computers, mobile devices, apps, and reservation software.
Knowledge of pickleball rules and culture, or willingness to learn quickly.
Reliable, punctual, and able to multitask in a fast-paced environment.
Professional communication and appearance.

Nice To Haves

Point-of-sale experience preferred.
Sales experience or comfort promoting programs is a plus.

Responsibilities

Welcome members and guests with a friendly, professional demeanor.
Handle check-ins, schedules, court reservations, and general facility questions.
Provide information about JCC pickleball programs, leagues, lessons, and events.
Address basic concerns with patience, courtesy, and efficiency.
Operate the JCC’s reservation and facility-management systems.
Assist members with the MY J App or website for bookings and program information.
Troubleshoot simple app or device concerns as needed.
Process payments for memberships, drop-ins, lessons, retail items, and events.
Share information about membership options, clinics, merchandise, and other JCC services.
Support basic retail tasks, including inventory and product presentation.
Maintain an organized, welcoming concierge desk area.
Communicate effectively with coaches, instructors, program staff, and management.
Assist with monitoring facility activity to support a smooth and safe environment.