Pickleball Associate
About The Position
Pickleball Kingdom is a premier indoor pickleball destination dedicated to delivering an exceptional playing experience through high-quality facilities, outstanding customer service, and a welcoming community for players of all skill levels. Our team members play a key role in creating an organized, energetic, and professional environment where members feel valued and excited to return. Pickleball Associates are the face of Pickleball Kingdom and play a vital role in creating a welcoming, organized, and well-maintained club environment. In addition to delivering excellent member service and administrative support, this role helps ensure courts, common areas, and front desk spaces are clean, prepared, and ready for daily play and programming.
Requirements
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to multitask and remain organized in a fast-paced, active environment
- Basic computer proficiency and ability to learn scheduling and POS systems
- Dependable, punctual, and team-oriented
Nice To Haves
- Prior experience in customer service, hospitality, fitness, sports, or retail environments
- Experience with scheduling software or point-of-sale systems
- Sales experience or comfort recommending memberships and products
Responsibilities
- Greet members and guests promptly, professionally, and enthusiastically
- Provide a friendly, inclusive, and service-oriented experience consistent with Pickleball Kingdom standards
- Answer questions regarding club operations, programming, and amenities
- Answer incoming phone calls and respond to inquiries accurately and courteously
- Schedule court reservations, lessons, clinics, events, and appointments using company systems
- Perform administrative tasks including check-ins, data entry, basic record keeping, and reporting
- Support smooth daily operations by monitoring front desk flow and member needs
- Accurately follow and enforce Pickleball Kingdom's standard operating procedures related to member check-in, payments, billing, and membership processes.
- Monitor and maintain appropriate inventory levels for front desk and facility supplies, including beverages, snacks, and first-aid materials, and restock as needed.
- Ensure courts are clean, safe, and ready for play before, during, and after scheduled use
- Perform light cleaning and straightening duties
- Monitor common areas for cleanliness and safety and report maintenance or repair needs to management
- Assist with basic setup and breakdown for lessons, clinics, leagues, and events
- Maintain working knowledge of all products offered for sale, including paddles, apparel, snacks, and accessories
- Assist members and guests with retail purchases and POS transactions
- Demonstrate thorough understanding of membership options, pricing, and benefits, and clearly explain differences when asked
- Receive and respond to member questions, complaints, or service concerns with professionalism
- Escalate issues to management as appropriate and assist in resolution follow-up
- Communicate effectively with coaches, managers, and team members to support daily operations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
