Pick-up agent

Central Transport

1d•Onsite

About The Position

Central Transport is looking to hire a Customer Service Specialist for their Corporate Office in Warren, MI. This role is a critical position for maintaining customer perception and is suitable for college students, recent graduates, or those re-entering the workforce. The company provides in-depth training to develop professional office skills. The position involves addressing customer inquiries via phone and email, including tracking/tracing, scheduling pick-up requests, processing instructions, and providing rate quotes. Responsibilities also include researching issues, maintaining detailed customer interaction records, communicating with internal parties regarding shipments, and handling various scenarios with decisive thinking.

Requirements

Must be 16 years of age
Excellent attendance and the ability to work Monday through Friday
Superior communication skills
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook), and willingness to learn company specific systems
Ability for detailed note taking
Upbeat personality/positive outlook

Responsibilities

Address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
Research issues using available resources
Maintain detailed records and documentation for each customer interaction
Communicate effectively with internal parties regarding the needs of specific shipments
Handle a variety of scenarios with the ability to think decisively