PI Specialist

Cherokee Indian Hospital Authority•Cherokee, NC

2d•Hybrid

About The Position

Responsible for working with Executive, Management and line level staff to develop and redesign systems and processes to improve the overall effectiveness of Cherokee Indian Hospital. This role involves managing improvement projects, facilitating work teams, analyzing processes, and providing training on improvement tools and techniques. The specialist will ensure accurate data collection, documentation of processes, and compliance with healthcare regulations.

Requirements

Bachelor’s Degree required with an emphasis in a health care, business or education related field preferred.
Valid driver’s license is required.
Ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing policies, procedures, memoranda and training materials.
Ability to operate and communicate effectively while under pressure is essential.
Extensive knowledge of a broad range of patient care activities.
Working knowledge of the hospital environment and how the different services and functions interact.
Ability to work independently, to plan, coordinate and implement projects and to complete projects on schedule.
Skilled in problem solving, interpersonal relationships in the workplace and conflict resolution.
Strong public speaking skills are essential to position.
Strong written and oral language skills.
Knowledge of current healthcare industry Privacy Act and security requirements.
Understand all ramifications and effects of any changes to the systems.
Understand performance improvement tools and have the ability to operationalize those skills in a healthcare organization.
Professional judgment is required to interpret and prioritize quality improvement efforts for CIH.
Interpersonal skills are required along with tact, decorum, and professional etiquette.
Must have access to highly confidential patient medical and personal information.
Must maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge.
Close attention to detail and mental concentration for extended periods of time are required with systems problems and applications.
Subject to frequent interruptions requiring varied responses.
Physical efforts require mobility, reaching, bending, manual dexterity, and visual acuity, and the ability to lift at least 50 pounds.

Nice To Haves

Working knowledge of current Indian Health Service RPMS and ICare clinical software applications is preferred.
Knowledge of LEAN, Six-Sigma or other quality improvement tools is preferred.

Responsibilities

Develop and redesign systems and processes to improve the overall effectiveness of Cherokee Indian Hospital.
Create, develop, and nurture culturally appropriate interactions and connections with each other, customer-owners, and the community.
Demonstrate effective Customer Service Skills.
Develop and maintain successful working relationships with customers, their families, colleagues, and others.
Share and receive information, opinions, concerns, and feedback in a supportive manner.
Work collaboratively by building bridges and creating rapport with team members within departments and across the organization.
Facilitate improvement work teams.
Coordinate meetings of improvement work teams.
Work with management to identify members of improvement work teams.
Ensure effective meeting management allowing all members to actively participate.
Direct the work of the work team in order to meet deadlines and to test change concepts.
Ensure effective interpersonal communication within the work team.
Make meaningful improvements to services, programs, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
Manage improvement projects and initiatives identified by management.
Work with management to define and outline goals and objectives of the improvement initiative.
Assist in developing and maintaining processes, systems, and action plans.
Monitor progress to improvement project milestones.
Work with appropriate manager to take any necessary follow-up or corrective action.
Implement and maintain a tracking and notification system ensuring accurate and timely follow-up.
Work with managers on developing, implementing, and evaluating systems.
Assist with and ensure timely and accurate data collection.
Assist with researching improvement initiatives and other innovations that could be incorporated into projects.
Analyze work processes using improvement tools and methodology to identify improvement opportunities.
Work with management and the improvement team to establish effective measurement and data collection methods.
Review measures and progress toward aim with management and work team and take appropriate action.
Explore best practices across various industries to bring to the work team.
Complete administrative duties to ensure the documentation of processes, procedures, and systems.
Obtain and document all necessary information required to define key processes and procedures.
Design and document processes using flow charting methodology.
Document project teams using standardized charters and improvement tools.
Develop and monitor a system to track the status of various work plans and action items.
Provide administrative support to the improvement team.
Act as a resource, mentor, and trainer for CIHA employees on improvement tools and techniques.
Orient employees to improvement tools and processes.
Participate and lead training and education to other employees.
Seek out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future.
Take responsibility for all work activities and personal actions by following through on commitments.
Efficiently and effectively manage multiple responsibilities.
Maintain quality, safety, and infection control standards.
Effectively and efficiently make decisions.
Meet production and attendance standards.
Ensure compliance with all applicable laws, policies, procedures, bylaws, regulatory requirements, and best practice guidelines regarding Privacy of Health Care Information and Healthcare compliance.
Assist with meeting Joint Commission Standards in conjunction with the Director of Quality and Patient Safety.
Lead mock tracers, assist department managers and directors to identify gaps in process and updates to policies.
Participate in Periodic Performance Reviews to achieve Joint Commission standards and requirements.
Participate in Incident Command as needed.
Assist with improving processes identified with medication error or other incidents.
Assist with completing risk assessments for quality control and improvement.
Assist with pulling records for chart auditing.
Constantly evaluate and modify existing systems to meet operational requirements.
Use problem-solving skills and analyze data in performing job duties.
Understand performance improvement tools and have the ability to operationalize those skills in a healthcare organization.
Plan and work independently.
Use judgment in determining approaches and methodology in planning and in coordinating work with other health center personnel and others.
Ensure all data related to improvement projects is accurate and confirmed by either the Director of Quality, Quality Improvement Manager, or Performance Improvement Supervisor.
Exchange and/or provide information with internal professional contacts including program directors, coworkers, auditors, governmental agencies, vendors, and the general public.
Maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge.
Deal with multiple situations concurrently.
Provide monitoring activities in hospital areas.
Drive to offsite clinical areas to support performance improvement efforts.
Demonstrate superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values.
Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.