PI&I Specialist- Business

GBMC HealthCare • Towson, MD

3d • $89,457 - $161,022 • Onsite

About The Position

Under the direction of the Director of Performance Improvement & Innovation, the Performance Improvement and Innovation Organizational Specialist is responsible for designing, deploying and integrating evidence-based methodologies, tools and approaches to enable an organizational learning culture of continuous improvement. Will develop and implement and evaluate Performance Improvement & Innovation system training & learning opportunities across the health system. This role will support a portfolio of large-scale, organization-wide Strategic Improvement Projects, as well as more targeted/focused interventions.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or other related field required
• Lean Six Sigma Black Belt
• Minimum of five (5) years of Process Improvement and Performance Improvement in a healthcare setting with business and operations experience
• Management of multifaceted quality and performance improvement projects
• High level of organizational skills to envision and initiate projects tied to the organization’s strategic plan and the ability to interact and lead at all levels of the organization
• Advanced interpersonal skills to manage, direct, and coordinate the activities of multiple departments to positively communicate and work with professionals at all levels of the organization
• Analyzes and improves business processes to deliver sustainable, quantifiable gains in quality, efficiency, and cost.
• Advanced analytical skills to use data to drive decision making to identify opportunities, set priorities, measure outcomes tied to financial impact
• Skilled in effectively leading teams by engaging stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals
• Designing new and innovative solutions for complex and varying healthcare problems and situations while approaching issues/problems with focus on strategic alignment
• Experience with change management and project management principles
• Knowledge of Lean Management Systems, Baldrige Criteria, Model for Improvement, Value Stream approach, Design Thinking, Kaizen events, and Human Factors
• Experience with Premier, Strata, Microsoft Office, advanced Excel required, and Epic are essential to succeed in this role

Nice To Haves

• Master’s degree in healthcare administration, Business
• Leadership style and characteristics necessary to effectively perform in this role include: systems-thinking; innovation mindset; collaborator; ability to work with and lead effective teams; excellent communication; humility; trust across multiple disciplines; passionate about continuous improvement and providing high quality value added customer service: deep empathy for end users

Responsibilities

• Design, implementation, and evaluation critical strategic projects as assigned to support organizational improvement, to achieve identified strategic objectives.
• Communication: collaborates with leaders across the organization, fostering a culture of accountability, continuous improvement and innovative thinking for achieving plans and performance targets.
• Provides direction and counsel to identify and resolve the most complex issues and problems impacting initiatives and operations.
• Developing: Utilizes adult learning principles, to design and implement organizational training in efforts to mature organization’s development using the Performance Improvement & Innovation system as a core improvement competency.
• Coaching and mentoring across the organization on Lean principles and data visualization.
• Planning: Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals; breaks down work into process steps. Develops schedules, tasks and assignments; anticipates and adjusts for problems and roadblocks. Measures performance against goals and evaluates results.
• Organizing: Orchestrates multiple activities at once; utilizing resources effectively and efficiently. Arranges information in useful/usable manner. Maintains current, retrospective, and prospective data base of artifacts of PI/I activities.
• Informing: Organizes information through utilizing knowledge sharing system to provide to varying levels of the organization. Leads and facilitates sharing of best practices and lessons learned from PI/I team initiatives.
• Drive for Results: Motivates one’s self and others to achieve results. Establishes measures to monitor for success and controls to keep standard work processes in place.
• Analyzing: Utilizes data to monitor improvement, ensure targets are met and new opportunities are identified. Consults/ educates Clinical leaders, Physicians and Executive staff on how to meaningfully interpret data. Assists with completion of an inventory that ties improvement results to meaningful financial impact.
• Priority Setting: Assists in setting organizations priorities by driving Key Performance Initiatives. Delineates critical impact task verses arbitrary items. Delegates tasks to help accomplish a goal; eliminate roadblocks; create focus.
• Integrating: Focuses ahead for integration of critical systems, people, workflow, and processes. Anticipates needs and respects insights from others during all phases of work.
• Performs all other duties as assigned

Benefits

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Principal