Physician Support Representative

University of Rochester•Minneapolis, MN

7d•$20 - $26•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Performs complex secretarial duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment for the Sleep Disorders Clinic. Main responsibilities include support of multiple physicians and nurse practitioners, coordination of patient care, addressing patient telephone calls and follow-through (with as-needed nursing staff/provider input), and information/data support.

Requirements

High School diploma and 2 years of relevant experience required Or equivalent combination of education and experience required
Demonstrated customer relations skills required.

Nice To Haves

Medical terminology knowledge preferred.
Experiences with surgical/appointment scheduling software (such as Flowcast) and electronic medical records preferred.

Responsibilities

Serves as back up support for the Referral Coordinator, Prior Authorization Specialist, and frontend support.
Reviews electronic chart work queues, in baskets and pools for continual management and triaging.
Schedules outgoing referral requests.
Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue, obtains prior authorizations when applicable.
Obtains outside medical records.
Manage cancelation list and reschedule reports.
Review schedules for availability.
Manage provider and sleep lab schedules.
Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed.
Other duties as assigned.