Physician Support Representative III

University of Rochester • City of Rochester, NY

6d • Onsite

About The Position

Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment, in support of the clinical, educational, and academic programs in the Division of Surgical Oncology. Responsibilities include time and calendar management, telephone triaging and management, and information/data support.

Requirements

• High School diploma and 2 years of relevant experience required or equivalent combination of education and experience
• Medical Terminology
• experiences with surgical/appointment scheduling software (such as Flowcast)
• electronic medical records preferred
• Demonstrated customer relations skills required

Nice To Haves

• experiences with surgical/appointment scheduling software (such as Flowcast)
• electronic medical records preferred

Responsibilities

• Receives incoming patient telephone calls for surgeon(s) and nurse practitioner(s), managing and/or resolving various scheduling/coordination issues and answering questions as needed.
• Coordinate scheduling of patients at multiple practice sites; coordinates referrals for consults.
• Obtains patient medical records to facilitate patient care.
• Triages telephone calls from patients and referring physicians to surgeons, residents and nurse practitioners.
• Schedules appointments, tests, and surgeries, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up.
• Interacts effectively in carrying out these responsibilities, presenting a positive image for the Division of Surgical Oncology.
• Works regularly with patient registration and clinical information systems.
• Obtaining authorizations for the clinic, procedures and surgeries.
• Coordinates maintenance of patient records, including office charts, documentation for billing, completion/submission of documents regarding patient care and insurance.
• Transcribes, proofreads, and ensures accuracy and timeliness of all written materials, including medical reports and correspondence, and business correspondence.
• Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
• Scanning patient information into the records via OnBase system.
• Sending Endosoft reports to referring offices and primary care offices.
• Effectively balances competing demands of surgeon time by managing calendar, including all clinical activity, administrative meetings, research, education and academic commitments.
• Obtains authorizations (surgeries, office visits and minor procedures) and pre-verifies insurance.
• Performs all front-end billing functions for surgical oncology group(s) and ensures these functions are performed in an accurate and timely manner.
• Coordinates work with nurse practitioner(s).
• Manages all incoming mail for surgeon(s) and nurse practitioner(s) assuring that all correspondence receives timely attention and is followed up appropriately.
• Coordinates transfer of patient studies to and from other hospitals and physician offices.
• Assists with department hiring processes by training incoming new secretaries or temporary secretaries when requested.
• Provides coverage for absences within the division, off-site practice location, and within the department when requested.
• Serves as primary contact for management of off-site practice locations making sure that space is clean and orderly.
• Ensures compliance with all applicable regulations and Medical Center policies.
• Interfaces with front desk staff at off-site locations to coordinate scheduling.
• Provides coverage as needed to offsite locations.
• Works at the front desk completing check in and check out processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED