Physician Support Representative III

University of Rochester•Town of Brighton, NY

7d•$20 - $27•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role performs secretarial and administrative duties in support of the clinical activities for the Vascular Surgery Division. The position is responsible for all clinic preparation, including provider calendaring, patient scheduling, coordinating patient care, and managing the flow of patient information to optimize patient outcomes. The representative monitors and ensures all functions in the ambulatory setting are completed accurately, efficiently, and in a customer-friendly manner. They will assist the Practice Manager and Division Administrator operationally, working as a team with all providers and staff.

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Demonstrated customer relations skills required

Nice To Haves

Medical Terminology
experiences with surgical/appointment scheduling software (such as Flowcast)
electronic medical records preferred

Responsibilities

Support the clinical activities of the faculty members as assigned.
Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up.
Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity.
Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator.
Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager; and reschedules no shows and bumped patients.
Inputs and maintains provider templates, ensuring correct clinic rotations are followed.
Uses opening and closing templates for provider’s conference dates and time away.
Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues.
Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician.
Documents all phone calls as necessary.
Manages eRecord pool messages, documenting actions in patient charts as appropriate.
Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc.
As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
Responsible for the accurate and complete registration of all patients.
Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics.
Attends departmental meetings for training purposes or participation in addressing a specific operational issue.
Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters.
Other duties as assigned.