Physician Support Rep III

University of Rochester•City of Rochester, NY

5d•$20 - $27•Onsite

About The Position

The Department of Psychiatry at the University of Rochester invites applications for a full-time physician support representative (PSR) position. The PSR will support medical providers at multiple Outpatient Psychiatry offices. With minimal direction and considerable latitude for independent judgment, the PSR will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSR will be responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedules, coordination of patient care and information/data support. The PSR will build and maintain the medical providers templates in eRecord as requested by leadership. The PSR will work closely with all providers in the practices to manage patient needs effectively. The PSR will manage all non-clinical aspects of patient scheduling including scheduling new patient visits from waitlists, scheduling and rescheduling follow-up visits, as well as responding to patient phone calls and MyChart appointment requests. The PSR will also need to assist at off-site locations to provide support during times of urgent need. The successful candidate will demonstrate excellent time management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Demonstrated customer relations skills required

Nice To Haves

Medical Terminology
experiences with surgical/appointment scheduling software (such as Flowcast)
electronic medical records preferred

Responsibilities

Continuously review clinical schedules to optimize productivity and patient access
Maintain and adjust provider templates in collaboration with clinic leadership
Identify and implement improvements in scheduling workflows and clinic efficiency
Anticipate provider and operational needs proactively
Authorize overbooking, schedule adjustments, and rescheduling based on urgency
Update clinic calendars, including provider coverage plans
Run routine operational and scheduling reports
Maintain provider caseload lists and scheduling metrics
Serve as primary contact for waitlists and manage all scheduling from waitlists
Maintain, monitor, and prioritize waitlists within work queues
Elevate urgent patient need to clinical team for triage
Coordinate patient access needs, including urgent scheduling and rescheduling
Communicate with patients regarding appointment availability, preparation, and follow-up
Ensure timely movement of patients from waitlists to scheduled care
Communicate with providers, insurers, and external stakeholders to coordinate care
Handle incoming calls, patient messages, and eRecord/EMR communications
Triage inquiries, assess urgency, and route appropriately
Document all interactions, actions, and follow-ups in the EMR accurately
Enter and manage external referrals
Provide cross-coverage support for the Division’s PSR pool
Participate in special projects and support additional operational needs
Perform patient registration and verify demographic and insurance information
Support departmental quality, compliance, and operational initiatives
Ensure adherence to institutional policies and standards
Attend meetings and disseminate key information as needed
Assist with training, onboarding, and cross-coverage
Perform other duties as assigned