Physician Support Rep III

University of Rochester•City of Rochester, NY

7d•$20 - $27•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. The position provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator. This position requires superior skills to complete a large volume of work under time constraints. The position requires extensive knowledge of Hospital and University Policies and Procedures, strong organizational, communication, and computer skills. This position requires a courteous individual with superior interpersonal and communication skills with internal and external stakeholders.

Requirements

High School diploma and 2 years of relevant experience required
Equivalent combination of education and experience
Demonstrated customer relations skills required

Nice To Haves

Medical Terminology
experiences with surgical/appointment scheduling software (such as Flowcast)
electronic medical records preferred

Responsibilities

Support the clinical activities of the faculty members as assigned.
Communicate with Division Administrator, regarding other operational issues, practice concerns and quality assurance matters.
Attend departmental meetings for training purposes or participation in addressing a specific operational issue.
Other duties as required.
Schedule appointments, tests, and surgeries, coordinating appointments, tests and consults in preparations for surgery or further clinical work-up.
Obtain Authorizations for necessary tests and surgery using insurance portals.
Assist team members with obtaining authorization for tests and surgeries.
Manage the intake of new referrals through various sources, including eRecord work-queues, faxed referrals and phone calls from outside providers.
Participate in the phone answering system (ACD) to monitor/answer incoming calls to the division main line for physician-practice business related issues.
Coordinates maintenance of patient records including scanning, documentation for billing, completion/submission of documents regarding patient care and insurance.
Transcribes, proofreads and ensures accuracy of timeliness of all written materials including medical reports and business correspondence.
Research hospital medical records for information requested by physicians, insurance companies and attorneys.