Physician Support Rep III

University of Rochester • Rochester, NY

8d • $20 - $26 • Onsite

About The Position

The Wilmot Cancer Institute at the University of Rochester Medical Center is seeking a full-time Genetic Counselor Assistant to join our team at the Pluta Cancer Center. The Hereditary Cancer Screening and Risk Reduction Program is a unique multi-disciplinary team designed to provide cancer risk assessment, genetic testing, and long term follow up for patients and families with an increased risk of cancer. The position directly supports genetic counseling and testing of patients with cancer or a family history of cancer. Candidate will use eRecord and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE values in each of the major responsibilities.

Requirements

• High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.
• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records preferred.
• Demonstrated customer relations skills.
• Provides excellent "customer service" in direct interactions with patients to attend to their needs in a friendly, compassionate way and responds to their requests promptly required.
• Ability to learn quickly and to work both independently and in a team environment required
• Excellent oral and written communication skills required

Nice To Haves

• Bachelor’s Degree (preferred)
• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records preferred.
• Demonstrated customer relations skills.

Responsibilities

• Assists with completing new patient intake.
• Answers patient’s pre-appointment questions about what to expect at the appointment.
• Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly.
• Troubleshoot insurance problems with patients and answer questions about billing processes.
• Maintains inventory and prepares requisitions for testing kits, shipping supplies, etc.
• Obtain a complete cancer related family history from patient or family.
• Prepopulate genetic testing requisition forms.
• Assists in maintenance of team’s patient database.
• Other duties as assigned.

Benefits

• equity
• leadership
• integrity
• openness
• respect
• accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED