Physician Scheduling Center Representative, Ambulatory Scheduling, Fulltime, First Shift

UC Health • Cincinnati, OH

1d • Onsite

About The Position

UC Health is hiring a Full Time Physician Scheduling Center Representative. The Representative will provide scheduling support for UC Physicians by answering incoming, telephone calls, provides information regarding scheduling to patients for all of UC Health, schedules appointments for multiple divisions, and works with staff to ensure operational effectiveness. About UC Health: UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Requirements

• High School Diploma or GED required.
• 1 - 2 Years experience.

Nice To Haves

• Associate's Degree.
• 3 - 5 Years experience.

Responsibilities

• Screen and route patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling.
• Provide a pleasant and accurate response to patient's questions.
• Work collaboratively and efficiently to handle call volumes/queues.
• Identify and escalate priority issues.
• Assist with training of new employees.
• Work with team to improve workflows.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED